Front Desk

3 days ago

Boca Raton, United States GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Front Desk

Boca Raton, Florida

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Role Summary:
In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, and professionalism.

Your Key Responsibilities:
Maintenance of patient's chart:
Patient demographics

Billing information

Copy photo I.D. and insurance card

Obtain necessary consent form signatures, including HIPAA policy

Verification of Insurance Benefits:
Benefits are confirmed through electronic or phone contact with the insurance provider for every patient encounter

Eligibility and financial responsibility information must be communicated clearly to patients

Benefit information is documented in the patient record

Assist with Patient Collections:
Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due

Assist with patient questions regarding billing and insurance payments

Schedule patient appointments:
New and follow up appointments within the practice

Consultation appointment referrals

Assist with incoming phone calls:
Manage incoming calls and transfer appropriately

Take complete and accurate messages and ensure message delivery in a timely manner

Minimum Qualifications:
- Ability to maintain a cheerful, positive and respectful attitude- Excellent organizational and interpersonal skills- Good telephone, computer, and typing skills- High School graduate or equivalent- 1+ year experience as medical receptionist preferred, but not required

Minimum Physical Capabilities:
In order to be able to perform normal duties as a Front Desk, the worker must be able to perform all of the following physical capabilities:
- Lifting up to 11 lbs occasionally floor to waist height,

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