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Front Desk Supervisor

3 months ago

Boca Raton, Florida, United States Stanford Hotel Group Full time

Job Title: Front Desk Supervisor


Are you enthusiastic about creating unforgettable experiences by impressing guests and colleagues with your talent for hospitality, innovation, and leadership approach? If so, you might be the perfect fit for the Front Desk Supervisor position we have available.



Job Overview:


  • Support the Front Office Manager in the daily front desk operations to ensure complete guest satisfaction.
  • Greet and check-in guests warmly, assist with check-outs, and deliver prompt and courteous service.
  • Ensure that guests' stay aligns with Hilton's Brand Standards.
  • Address any guest concerns or complaints effectively.
  • Aid in supervising and training front office staff members.
  • Serve as Manager on Duty when needed.

Requirements:


Previous experience in hotel front desk supervision or hotel front desk operations is a must.


Preference for candidates with OnQ and Hilton background.


Exceptional guest service and hospitality abilities.


Proficient in English communication, both verbal and written.


Flexibility to work mornings, evenings, weekends, and holidays.


Professional and neat appearance.



Benefits:


  • Paid vacation, sick leave, and holidays
  • 401(k) with 4% company match
  • Medical, dental, vision, and life insurance coverage
  • Short and long-term disability benefits
  • Critical illness, hospital, and accident insurance
  • Travel discounts for Hilton team members
  • Complimentary uniforms, safety footwear, and parking

Hilton Boca Raton Suites is proud to be an Equal Opportunity Employer, providing fair employment opportunities regardless of race, color, religion, gender, sexual orientation, nationality, disability, or veteran status.