Front Desk Associate

2 weeks ago

Boca Raton, United States Massage Envy East Boca Raton Full time

'''Job Summary'''
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities'''
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with luggage storage and transportation arrangements
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area

'''Experience'''
- Previous experience in a hotel or hospitality setting preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Knowledge of hotel management software is a plus
- Bilingual skills (e.g., English/Spanish) are advantageous but not required

At our hotel, we value our employees and offer competitive benefits including:

- Competitive pay rates
- Opportunities for career growth within the hospitality industry
- Ongoing training and development programs

**Job Types**: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 15 - 35 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Boca Raton, FL 33431: Relocate before starting work (required)

Work Location: In person

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