Outage/outreach Coordinator

4 weeks ago

Phoenix, United States APS Full time

**Date**:Apr 15, 2024

**Location**: PHOENIX, AZ, US, 85021-1807

**Company**:APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

**Summary**:
The Outage/Outreach Coordinator is primarily responsible for planned Outage notification and coordination as well as project outreach for construction projects and activities.
Provides two forms of notification of an upcoming planned outage to impacted customers. The Project Outreach Coordinator is primarily responsible for planned Outage notification and coordination as well as project outreach for construction projects and activities. Provides two forms of notification of an upcoming planned outage to impacted customers. Communicates appropriate information with the community that will be impacted by a construction project through construction activities and new facilities to ensure preparedness and a chance to coordinate with APS

**Minimum Requirements**:

- A four-year Bachelors degree in Business Administration, Finance, Construction Management, Information Technology or other job-related field from an accredited college or university.
- In lieu of bachelors degree, four (4) years of project support experience.

**Major Accountabilities**:
1) Works with multiple project stakeholders within several systems to analyze planned outage impacts and determine which customers will be impacted. Collects all customer data to be able to provide advance notification.

2) Prepares collateral for the notifications (e.g., door hangers, etc.). Delivers the notifications. Notification methods may be different depending upon the type of customer (residential, commercial, key account, etc.). Notification methods may include phone calls or even direct customer contact. Addresses any concerns customer may have which may include working with project stakeholder group to modify outage times and/or durations.

3) Works with Project Manager and Customer Project Representatives within the Project Management Office (PMO) on projects within the PMO portfolio to evaluate each project to determine outreach needs based on pre-determined criteria.

4) Builds an outreach plan. Prepares collateral and delivers notifications. Schedules and attends internal and external meetings which may include face-to-face meetings in the field.

5) Works with community to provide education about the project. Addresses any concerns the community may have about the project, timelines, duration, etc. Works with project team in altering designs and construction sequences and methods, if necessary.

**Export Compliance / EEO Statement**:
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

**CIP Requirement**:
This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will

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