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Customer Service Manager

3 months ago

Melville, United States Canteen Full time

Canteen

**Position Title**:Customer Service Manager

**Salary**:$65,000 / year

**Other Forms of Compensation**: Bonus Eligible up to 10%

**Location**:Melville, NY

**About Canteen**:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth_. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the _opportunity _and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

**Job Summary**:
**Key Responsibilities**:

- Responsible for site visits and client retention
- Assist branches with grand openings
- Ensure we follow local and national account standards; review corporate compliance reporting
- Develop an account level incremental sales plan with local management; supervise performance and increase profitability (Owners Business Plan)
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drive compliance to merchandising standards
- Assess performance by location through audit reports (Quarterly District Evaluations)
- Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

**Preferred Qualifications**:

- A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
- 3 years driving experience required.
- Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
- Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
- Route management, retail and merchandising experience is preferred
- Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
- Food & beverage experience
- Excellent communication skills required
- Must be able to travel to client sites
- Must be passionate about providing premier service to our clients and customers
- Must be able to lift 50 lbs. on a consistent basis.

**Associates at Canteen are offered many fantastic benefits.**

**Full-time and part-time positions offer the following benefits to associates**: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

**Full-time positions also offer the following benefits **to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

**About Compass Group: Achieving leadership in the foodservice industry**

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1321367

Canteen