Customer Service Representative

3 weeks ago

Wayne, United States Veterinary Innovative Partners Full time

**Join Our Dream Team at **Companion Veterinary Hospital of Wayne****

You put everything into your job. It's time your employer did the same for you. Amazing pay. Industry-leading benefits. Co-workers as quirky and pet-obsessed as you.
- Welcome to _Companion Veterinary Hospital of Wayne_

You've wanted to work with animals for as long as you can remember. We want you to keep that passion alive for as long as possible, even on the toughest days. Our mission is to provide veterinary care teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally.

Companion Veterinary Hospital of Wayne is a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the Wayne area. Our diagnostic equipment includes an in-house laboratory, digital radiography, digital dental radiography, and ultrasound. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care. Our doctors perform a variety of routine and advanced soft tissue surgeries and dentistry. All our patients undergoing anesthesia have per-op lab work and receive an IV catheter, IV fluids, and are carefully monitored and recovered by our skilled surgical technicians.

Our practice is open Monday, Tuesday 8am to 6 pm, Wednesday, Thursday 9 am to 6-pm. Our doctors have an hour for lunch, and have generous time reserved for writing medical records and for client communication. We can be flexible with scheduling but would ideally like someone open to Saturday rotations. There are no on-call responsibilities.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

**Responsibilities**:

- Client Interaction and Communication:

- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
- Answer phone calls, address client inquiries, and provide information about our services and policies.
- Check-In and Check-Out Procedures:

- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide clients with detailed invoices and receipts.
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
- Administrative Tasks and Record Keeping:

- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
- Handle administrative tasks such as filing, faxing, scanning, and data entry.
- Manage and update client information in the practice management software.
- Client Education and Support:

- Provide basic information about preventive care, vaccinations, and medications.
- Assist clients with completing forms, explaining treatment plans, and addressing concerns.
- Team Collaboration:

- Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
- Assist in coordinating appointments, procedures, and special requests.

**Qualifications**:

- Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Proficiency in using computer software, including practice management systems and Microsoft Office.
- Organizational skills to manage appointments, records, and administrative tasks.
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

**Benefits**:

- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across nine states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class persona

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