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Customer Service Representative

3 months ago

Fort Wayne, United States ARC ENTERPRISES, LLC Full time

Since opening our doors, we have been characterized by our ability to persevere, adapt, and take risks. Our dedication to our customers, employees, and clients are unmatched. We value camaraderie, respect, and inclusivity amongst our Customer Service Representative team, and these values differentiate us from every other firm.

As the Customer Service Representative, you will determine eligibility, process orders successfully, and build reliable, trusting relationships with those wishing to move forward with recommended products and services. At the heart of every interaction, we aim to provide a level of service that goes well beyond our customer's expectations. We firmly believe that all customers should feel heard and appreciated. The same goes for our employees, so we support all of our Customer Service Representatives professionally and personally. We have our eyes set on finding a determined Customer Service Representative to grow infinitely within our firm.

**To Nail The Customer Service Representative Position, You Must**:

- Understand each consumer's needs and tailor unique solutions reinforcing the benefits of our service, product offerings, and enrollment process
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing office results as needed
- Building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and comprehensive knowledge of our client's services
- Communicate with customers with a high level of empathy and sincerity and process orders quickly and efficiently
- Use provided resources and customer success tactics to identify custom solutions and anticipate customer needs in our commitment to maintaining the first point of contact resolution
- Meet and exceed performance standards set by Senior Management that include customer survey results, sales rates, quality goals, compliance regulations, and productivity targets

**We'll Be Looking For Our Customer Service Representative To Have**:

- Minimum of high school diploma or equivalent, college degree, or currently pursuing preferred
- Proven success in customer success and consultative sales environment
- Ability to work cohesively with the Customer Success Representative team to achieve common targets
- Passion for people and developing genuine relationships
- Enjoys a fast-paced (fun) working environment
- Reliable and able to work flexible full-time hours
- Intelligent, mindful, and humble

Pay: $47,500.00 - $56,500.00 per year

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: On the road