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Customer Service Representative

3 months ago

Fort Wayne, United States Ciocca Cleaning & Restoration Full time

ESSENTIAL FUNCTIONS FOR CUSTOMER SERVICE REPRESENTATIVE:
Daily job responsibilities/functions to include, but not limited to:

- Conduct customer business reviews and follow-up on customers’ inquiries and questions.
- Establish and maintain good relationships with customers.
- Perform on-site customer quality inspections.
- Review on-site customer supply closet inventory levels.
- Identify site deficiencies and coach staff to improve.
- Identify opportunities for customer growth and retention.
- Collaborate with in house staff to effectively meet customers objectives.
- Document and report customer feedback to relevant team members.

KNOWLEDGE, SKILLS, AND ABILITIES OF CUSTOMER SERVICE REPRESENTATIVE:

- Strong organizational talents and ability to work under pressure and in new environments.
- Good communication skills, both written and oral
- Good customer service skills
- Good time management skills
- Ability to exercise good judgment and decision making.
- Innate drive to succeed and take initiative.
- Good reasoning and problem-solving skills.
- Ability to adhere to company policies and guidelines.
- Good computer and math skills
- Attention to detail.

QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE:

- Valid Driver’s License
- Acceptable Criminal Background Check
- 3-5 years of Business experience
- General cleaning knowledge - preferred

PHYSICAL DEMANDS FOR CUSTOMER SERVICE REPRESENTATIVE:
The work requires routine walking, standing, bending, and carrying items weighing up to thirty pounds.

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Shift:

- 10 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Customer service: 2 years (preferred)

License/Certification:

- Driver's License (required)

Ability to Relocate:

- Fort Wayne, IN: Relocate before starting work (required)

Willingness to travel:

- 50% (required)

Work Location: In person