Field Service Technician

1 month ago

Washington, United States Pierson Wireless Full time

**JOB TITLE**:Field Service Technician

**DEPARTMENT**:Operations

**REPORTS TO**:Project Foreman or Market Manager

**FIELD SERVICE TECHNICIAN SUMMARY**:Install, maintain, and repair wireless communications solutions under the direction of Project Foreman or Market Manager. Completing site walks to determine best installation routes and surveys site conditions; installing and connectorizes cabling per construction drawings provided for each job; completing jobsite documentation and other paperwork as required.

**FIELD SERVICE TECHNICIAN DUTIES AND RESPONSIBILITIES**:

- Installs antennas and mounts electronic equipment per iBwave and/or construction drawings.
- Is properly certified and operates hand-tools, various man-lifts, and test equipment as necessary for proper cable and equipment installation.
- Provides completed tests results to evidence proper installation by contractors.
- **Maintains open and accurate communication with market manager, supervisors, and subordinates.**
- **Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.**
- **Maintains daily inspection, maintenance, adjustment, and repair of equipment.**
- **Provides updates to Market Manger and/or Project Foreman and reports showing proper installation and testing.**
- **Conveys project timelines and coordinates with contractors and Customers.**
- **Maintains daily completion of safety review.**
- **Follows safety policies for safe work and works with Regional Safety Representative on any safety issues or concerns.**
- **Properly installs and terminates various coaxial, Cat5e, Cat6, fiber optic, ground and low voltage power cables per manufacturer standards.**
- **Mounts equipment per Pierson Wireless and manufacturer standards.**
- **Sets up racks and other equipment mounting structure.**
- **Uses fiber optic and RF test equipment to ensure proper equipment installation.**
- **Maintains labeling and documentation of all installed systems.**
- **Properly documents work performed in Pierson Wireless’ project management cloud solution.**
- **Travel may be required during a normal business week Monday thru Friday.**
- **Weekend and night work may be required to complete closeout packages or other job-related construction and paperwork.**
- **Provides support to other team members and staff as needed.**
- **Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.**
- **Submits all receipts and expense records.**
- **Abides by all policies and procedures as identified in the Pierson Wireless handbook.**
- **Is cross-trained to lend support other Pierson Wireless staff and departments.**
- **Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).**
- **Performs other related duties as assigned by management.**

**FIELD SERVICE TECHNICIAN SUPERVISORY RESPONSIBILITIES**:

- **Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.**

**FIELD SERVICE TECHNICIAN BENEFITS**:

- **Competitive salary**
- **Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums**
- **EMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 year**
- **401(k) retirement savings with employer match - eligible after 90 days**
- **Meal stipend while traveling**
- **Paid travel time**
- **Paid training/certifications**
- **Paid vacation**
- **Paid holidays**

**FIELD SERVICE TECHNICIAN QUALIFICATIONS**:

- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Certificates, licenses and registrations required/preferred:

- **Valid driver’s license required.**
- **OSHA 10 hour certified (preferred)**
- **OSHA 30 hour certified (preferred)**
- **Microsoft Office Suite proficiency**
- **Other skills preferred**:

- **Telecommunications experience (preferred)**
- **Low voltage cable installation experience (preferred)**
- **Anritsu certification (preferred)**
- **Fiber optic fusion splicing experience (preferred)**
- **Stable work history**

**FIELD SERVICE TECHNICIAN COMPETENCIES**:

- **Ethics**:

- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.**
- **Adaptability**:

- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.**
- **Customer Service**:

- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.**
- **Dependability**:

- Follows instructions, responds to management direction; Takes responsibility for

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