HVAC/R Field Service Technician
4 weeks ago
Our client is a privately owned, global manufacturer of highly efficient temperature and humidity management products and solutions. Our client engineers a full line of precision air conditioners, air handlers, ultrasonic humidifiers, desiccant dehumidifiers and custom solutions, specifically for industrial, commercial and mission critical applications.
Job Summary:
- Must possess or be able to develop subject matter expertise of Precision Cooling and Ultrasonic Humidification products.
- The technician must possess a strong aptitude to master new product technologies, electrical schematics, and product/controls integration.
- Must reliably provide Factory Authorized Services including Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix and Client interface.
- Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills.
- The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
Essential Duties:
- Provide technical support via phone when not scheduled for service
- Coordinate status of all service activity with Field Service Coordinators
- Review in advance any technical information required for scheduled service
- Minimize costs to the company from service and warranty transactions
- Thoroughly document all service activity and promptly submit all reports
- Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
- Report all expenses accurately and promptly
- Maintain vehicle inventory as necessary
- Available for overtime and off hour assignments
- Available for travel as assigned
- Attend Product Training sessions as assigned
- Other duties as assigned
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ideal Candidate Requirements:10 years (Required)
- Journeyman License (Required)
- EPA Type II (Required)
- OSHA 10 (Required)
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