Office Manager

4 weeks ago

Kensington, United States SERVPRO of Wheaton-Kensington Full time

**Job Summary**

Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

**Primary Roles and Responsibilities**

**1. Team Management**
- Manage Receptionist-Dispatcher
- Manage Job File Coordinator
- Manage Accounting & HR Administrator
- Coordinate and maintain company calendar and Franchise communication

**2. Financial Analysis, Key Measurements, and Compliance**
- Manage accounts payable, accounts receivable, and cash management
- Verify and analyze financial reports
- Verify and analyze divisional key measurements
- Monitor compliance and risk management
- Ensure employment files and records accuracy

**3. Human Resource Management**
- Manage Franchise compensation plan
- Manage Franchise staffing plan Each SERVPRO® Franchise is Independently Owned and Operated 2
- Ensure fulfillment of the training and development plans for all divisions
- Oversee performance management and documentation

**4. Annual Planning and Reporting**
- Document Franchise annual plan
- Document divisional performance
- Develop the office division annual plan
- Document and manage the office division performance

**Preferred Experience and Skill Set**
- 5+ year(s) of office, accounting, or customer service management experience - Experience in building a strong team with tangible leadership skills
- Solid organization and planning capabilities, strong attention to detail
- Demonstrated history of ability and growth in managing an office environment
- Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
- Very self-motivated and goal-oriented with ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment - Proficient in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®
- Experience in customer service industry environment a plus

**Formal Education/Training - High school diploma/GED**
- Associate/bachelor’s degree preferred
- IICRC certifications
- Proficient with Xactimate® estimating software

**Physical and Work Environment Requirements**

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

**Normal Working Hours, Additional Working Hours and Travel Requirements**

This is a full-time position working 7:00 a.m.4:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
- _______________ _

Pay: $22.00 - $25.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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