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Costumer Service Representative

4 months ago

Cherry Hill, United States Innovative Charity Events Full time

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

**Duties**:

- Provide accurate information about products, services, and promotions
- Assist customers with order placement, modifications, and cancellations
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Perform data entry to update customer records and maintain accurate documentation
- Collaborate with other team members to ensure seamless customer experience
- Handle customer complaints or escalations with empathy and professionalism

Qualifications:

- Fluent in English (verbal and written communication skills)
- Previous experience in customer service or sales is preferred
- Strong problem-solving skills and ability to think on your feet
- Excellent interpersonal skills with the ability to build rapport with customers
- Detail-oriented with good organizational and multitasking abilities
- Ability to work in a fast-paced environment while maintaining composure
- Basic computer skills including data entry and navigating software systems

**Benefits**:

- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company

**Job Types**: Full-time, Part-time

Pay: $700.00 - $800.00 per week

**Benefits**:

- Flexible schedule
- On-the-job training
- Paid time off

Experience level:

- No experience needed

Shift:

- Day shift
- Morning shift

Work setting:

- In-person
- Office

Ability to Commute:

- Cherry Hill, NJ 08003 (preferred)

Ability to Relocate:

- Cherry Hill, NJ 08003: Relocate before starting work (required)

Work Location: In person