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Operations Assistant

2 months ago

Philadelphia, United States McEldrew Purtell Full time

**Overview**:
We are seeking a highly organized and detail-oriented Operations Assistant to join our team. As an Operations Assistant, you will play a crucial role in supporting the day-to-day operations of our company. This is an excellent opportunity for someone who is customer service-oriented, has strong organizational skills, and enjoys working in a fast-paced environment.

**Duties**:

- Customizing case management systems: Filevine and Lead Docket.
- Troubleshooting redundancies, case and document management issues, court notice collection, and medical records request systems.
- Implementing workflows, webhooks, and data import/export functionalities.
- Collaborating with technical Subject Matter Experts (SMEs) to assist and resolve daily operational challenges.

**Required Skills**:

- Proficient with MS Office 365, cloud-based platforms, and standard security protocols.
- Excel level must be “intermediate”.
- Experience with Telephony and VOIP phone systems.
- Basic understanding of APIs, webhooks, integrations, and landing page functionality.
- Familiarity with various file formats such as.xlsx,.csv, and video files.
- Strong cross-team collaboration skills with clear and efficient communication.
- Professional etiquette in corporate settings.
- Exceptional communication abilities.
- Capacity to excel in a dynamic, fast-paced setting.

Pay: $17.74 - $18.81 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Microsoft Excel: 3 years (required)
- Microsoft 365: 3 years (required)

Ability to Commute:

- Philadelphia, PA 19109 (required)

Work Location: Hybrid remote in Philadelphia, PA 19109

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