Customer Experience Supervisor

2 weeks ago


Wakefield, United States 128 Plumbing, Heating, Cooling & Electric Full time

**Customer Experience Supervisor**

**128 Plumbing, Heating, Cooling & Electric**

**Wakefield, MA**

About Us:
For 32 years, we've been providing the highest quality, efficiency, and reliability in plumbing, HVAC, and electrical home services. We take pride in having an incredible customer experience team and customer base. The highest level of service and teamwork keeps us moving and growing. To offer the best level of service possible, we have teammates available around the clock to help support our customers. Located in Wakefield, MA, we are seeking energetic, friendly, and team-working individuals for our expanding, fast-paced service company. If you have a strong passion for customer service, and business administration this may be a great fit for you

**Expectations for the Customer Experience Supervisor**:

- Upholding and delivering a 5-star experience for all customers.
- Understand and demonstrate the CSR mission statement.
- Demonstrates appropriate phone skills.
- Establishes rapport and builds relationships with current, new, and potential customers.
- Demonstrates awareness and ability to achieve daily, weekly, and monthly Service metrics and Call Center metrics.
- Acts professionally in the workplace and leads by example.
- Demonstrates a willingness to take initiative.
- Ready to work at scheduled times and flexible to the needs of the business.
- Exhibits a friendly, courteous, and positive attitude.
- Performs successfully in a fast-paced, less structured work environment.

**Requirements for the **Customer Experience Supervisor**:

- **No experience in HVAC, Plumbing or Electrical is required**:

- Multitasking and quick-thinking
- Sufficient computer aptitude
- Ability to lead and mentor others
- Management/scheduling experience
- Attention to detail
- Keep organization as a priority
- Proficient typing and computer skills

**Benefits for the **Customer Experience Supervisor**:

- A+ Team Environment
- Paid Holidays
- Personal Time off
- Paid Training and Education
- Company Events
- Health, Vision, and Dental Insurance (128 Covers 73% of health benefits)
- 401k Retirement Plan with 4% Matching


  • Service Supervisor

    1 week ago


    Wakefield, United States W.W. Williams Company Full time

    **Service Supervisor Opportunity Summary**: As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that...

  • Service Supervisor

    3 weeks ago


    Wakefield, United States The W W Williams Company Full time

    Service Supervisor Opportunity Summary:As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that...

  • Service Supervisor

    1 month ago


    Wakefield, United States W.W. Williams Company Full time

    Job DescriptionJob DescriptionService Supervisor Opportunity Summary:As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental...

  • Service Supervisor

    2 weeks ago


    Wakefield, Massachusetts, United States The W.W. Williams Company LLC Full time

    Opportunity for Service Supervisor:As a Service Supervisor at W.W. Williams, you will play a key role in organizing workflow to meet and exceed customer expectations. Your responsibilities will include arranging work efficiently to achieve departmental goals by ensuring repair orders are completed accurately and on time. You will have the opportunity to...


  • Wakefield, United States NRP Group Full time

    Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and...

  • Splicing Supervisor

    1 month ago


    Wakefield, United States MasTec Network Solutions Full time

    Overview At MasTec Communications Group we build for the future. Yours and ours. As a Splicing Supervisor , you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while...

  • Nursing Supervisor

    4 weeks ago


    Wakefield, United States Elderwood Full time

    Salary: Pay: $45.00 - $65.00 / hour Overview: Elderwod of Scallop Shell at Wakefield is seeking an RN or LPN Supervisor to join our team. Shift: weekends, we will work with you to create a schedule that works for both of us! Nursing Supervisor - LPN or RN Position Overview: The Nursing Supervisor assists with ensuring the health and well-being of our...


  • Wakefield, United States Riverside Community Care Full time

    **We make a difference - in your community and in your career.** **Are you looking for a rewarding and fulfilling career as a Assistant Site Supervisor?** **Come work for our Developmental and Cognitive Services Division at Riverside Community Care!** **We are looking for a compassionate, conscientious and hardworking Assistant Site Supervisor for our...


  • Wakefield, Massachusetts, United States 128 Plumbing, Heating, Cooling & Electric Full time

    Join Our Team as a Talent Acquisition Supervisor128 Plumbing, Heating, Cooling, & ElectricAre you passionate about connecting skilled professionals with rewarding career opportunities? Are you a natural at identifying talent and building relationships? If so, we want you to join our Talent Acquisition team at 128 Plumbing, Heating, Cooling & Electric.About...

  • RN Supervisor

    2 weeks ago


    Wakefield, United States Emonics Healthcare Full time

    *Duration:* 8 Weeks*Shift – *Night Shift(12 Hours)*Weekend Rotation: *Every other weekend*Holidays Requirements: *As scheduled*Floating Requirements: *Must be willing to float to like units.*Job Descriptions*:* Taking and monitoring patient vital signs.* Assisting patients with eating, dressing, and bathing.* Administering medication.* Communicating...

  • RN Supervisor

    2 weeks ago


    Wakefield, United States Emonics Healthcare Full time

    *Duration:* 8 Weeks*Shift – *Night Shift(12 Hours)*Weekend Rotation: *Every other weekend*Holidays Requirements: *As scheduled*Floating Requirements: *Must be willing to float to like units.*Job Descriptions*:* Taking and monitoring patient vital signs.* Assisting patients with eating, dressing, and bathing.* Administering medication.* Communicating...

  • Customer Service

    4 weeks ago


    Wakefield, United States 128 Plumbing, Heating, Cooling & Electric Full time

    **Customer Service** **128 Plumbing, Heating, Cooling & Electric** **Wakefield, MA** **About Us**: For over 30 years, we’ve been providing the highest quality, efficiency and reliability when it comes to serving customers for plumbing, HVAC, and electrical home services. We take pride in having an incredible customer experience team and customer base....


  • Wakefield, United States WestRock Full time

    **_WestRock is a company where each of us genuinely belongs, is respected and valued, can do our best work, and where diversity, inclusion and equity are competitive advantages!_** **The Opportunity**: The Maintenance Supervisor will oversee maintenance operations using precision and preventative maintenance to maximize plant and production equipment...

  • Customer Service

    3 weeks ago


    Wakefield, United States 128 Plumbing, Heating, Cooling & Electric Full time

    **Customer Service** **128 Plumbing, Heating, Cooling & Electric** **Wakefield, MA** We are currently seeking a full-time team member for Sunday (8:00am - 4:30pm) Monday - Thursday (9:00am - 5:30pm) About Us: For 32 years, we've been providing the highest quality, efficiency, and reliability in plumbing, HVAC, and electrical home services. We take pride...


  • Wakefield, United States Michael Foods Inc. Full time

    Responsibilities POSITION SUMMARY : The Processing Supervisor plans, directs and coordinates the work activities and resources necessary for manufacturing food products in accordance with safety, cost, quality and quantity specifications. This position has the responsibility to comply with Safety work rules at all times as well as an obligation to...


  • Wakefield, United States ETHOS Full time

    We are seeking a detail-oriented and proactive RMA (Return Merchandise Authorization) Coordinator to manage and coordinate all aspects of the RMA process. The successful candidate will be responsible for overseeing the RMA schedule, RMA evaluation, repair, testing, and shipment of returned products. This role involves issuing RMA numbers and forms, issuing...

  • Travel Nurse RN

    1 month ago


    Wakefield, United States Ardor Health Solutions Full time

    Job DescriptionArdor Health Solutions is seeking a travel nurse RN House Supervisor for a travel nursing job in Wakefield, Rhode Island.Job Description & RequirementsSpecialty: House SupervisorDiscipline: RNStart Date: 06/16/2024Duration: 8 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: Travel\tLocation: Wakefield, RI\tSetting: SNF...

  • Production Supervisor

    2 weeks ago


    Wakefield, United States EKS Solutions Full time

    **Benefits**: - Competitive salary - Opportunity for advancement - Training & development **Responsibilities**: - Supervise and coordinate the activities of production workers to ensure smooth and efficient operation of manufacturing processes. - Monitor production schedules and adjust workflows as needed to meet production targets and customer demands. -...

  • Production Supervisor

    2 weeks ago


    Wakefield, Nebraska, United States Michael Foods Full time

    Business Unit Overview Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an...

  • Sales Development

    2 weeks ago


    Wakefield, United States TÜV SÜD America Full time

    At TÜV SÜD, we are passionate about technology, people, and the environment. Our commitment is to invest in our employees as well as to hire, develop, and engage the best talent to help us continue to build our team. We are dedicated to creating a work environment where all levels of employees are inspired to learn, grow, and be empowered to achieve both...