Fraud Prevention Analyst Ii

2 weeks ago

Upper Lake, United States Habemco Full time

Habemco is a shared services company wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern California. Our talented team provides cross-functional support services to various tribal business and government entities. Habemco’s primary support services power the Tribe’s flagship online lending brand, Uprova, and any future brands, through product development, technology, and other support needed for growth. The Habemco team plays a critical role in ensuring a successful future for our customers, our employees, and the Tribe.

Headquartered in a beautiful, yet remote part of California, the Tribe recognizes that to compete in the highly competitive FinTech industry, the Tribe must access expertise throughout the nation. In addition to employees that work remotely, the Tribe has employees clustered at headquarters in Upper Lake, California, and a call center in Lenexa, Kansas.

**Employees receive competitive pay and benefits, quarterly performance bonuses and 401(k) with a 4% match. Our team is forward-thinking, passionate and moves fast Are you ready to grow with us?**

**Purpose of the Position**

The Fraud Prevention Analyst II will report to the Director of Fraud Prevention. This role will be responsible for the detection, prevention, and mitigation of fraudulent transactions. Researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to complex fraudulent service requests and identifies fraudulent transactions using various research methods. Follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the Director of Fraud Prevention and other Habemco business leaders. Identifies areas that need increased security procedures or software to protect customer accounts. Evaluates processes to identify internal control weaknesses and potential for loss and develops recommendations to remediate and mitigate loss. Incumbent in this position is occasionally directed in several aspects of the work and is gaining exposure to some of the complex tasks within the job function.

**Key Responsibilities**
- Analyze overall fraud metrics and identify and report on emerging trends.
- Identify suspicious activity by monitoring daily reporting and flagging any deviation from normal patterns of system behavior.
- Compile and manipulate data from multiple sources to derive end-to-end performance metrics for fraud.
- Design and implement new internal and external Fraud reports and/or alert criteria.
- Take ownership of work and proactively engage in identifying opportunities for improvement.
- Provide analytical support to ad hoc requests for reporting and data analysis.
- Perform investigations regarding actual and suspected fraud and provide appropriate resolution and/or guidance to Call Center, Compliance, or IT departments.
- Regular, reliable attendance during normal business hours.
- In-person attendance and travel as requested.
- Other duties as assigned.

**Education and Experience**

Required:

- Bachelor of Arts/Science from an accredited university with major Quantitative or Engineering discipline such as Computer Science, Information Systems, Statistics, Math, Economics or similar. PLUS 2 or more years of work experience performing Fraud Analyst duties, preferably for a consumer lending company.
- All offers are contingent upon signing a confidentiality agreement and satisfactory completion of drug screening and background checks. Employer observes federal standards for controlled substances.

Preferred:

- Experience creating presentations and reports for a variety of audiences.
- Experience with Data Mining and Business Intelligence tools.
- Consumer lending industry experience.

**Skills & Abilities**
- Strong sense of curiosity, interpreting information, identifying new opportunities, and exploring solutions.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent written and oral communication skills.
- Aptitude for a high level of accuracy and attention to detail.
- Effectively prioritizes and executes tasks in a highly productive yet autonomous environment.
- Ability to present technical ideas in concise, user-friendly, or layman’s language.
- Strong interpersonal skills used in developing effective working relationships and listening skills.
- Ability to work in a fast-paced, time-sensitive, and confidential environment.
- Excellent communication skills, utilizing the ability to communicate effectively both orally and in writing with professionalism, excellent grammar, respect, and courteousness.
- Ability to function as a contributing team member and interact positively and openly with peers and other departments in a fast-paced, multi-tasking environment.
- Possess a balance of assertiveness and diplomacy along with adaptability in order to communicate on all l

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