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Fraud Investigator 4

4 months ago

Lake Elmo, United States Bremer Bank National Association Full time
Why Work at Bremer?

Are we a bank? Absolutely. But when it comes to careers, you'll find that there's a lot more to our business than you might expect. We're passionate about helping customers throughout Minnesota, Wisconsin and North Dakota succeed and grow. Our commitment to authentic and enduring relationships starts by taking time to listen and learn about our customers' goals, and innovate to solve their challenges, not only through financial resources but also deep knowledge, insights and ideas.

We expect, encourage and reward entrepreneurial thinking from our employees. We have a shared purpose of cultivating thriving communities, inspired by our founder, Otto Bremer, who spent his lifetime supporting the communities that his banks served in new and unexpected ways. That commitment to community and creative problem-solving contributes to Bremer's culture.

If you want the next chapter in your story to be one where you make a real difference for our customers, communities and economies, we're the bank to join. We foster diversity, equity and inclusion, building on the legacy of our immigrant founder. If you're curious, enjoy collaborating, and start each day with the customer in mind, we invite you to join our team

Job Description

This Fraud Investigator 4 position is responsible for the detection, prevention, and mitigation of suspicious and fraudulent activities on Bremer's customer accounts. The position reviews fraud alerts and preforms triage of suspected fraud. The position also handles alert types covering multiple payment channels and include internal and external notifications. In addition, this role will serve as the subject matter expert for junior staff.

KEY RESPONSIBILITIES:

  • Ensures that process is completed timely using appropriate controls to mitigate financial and reputation risks.
  • Ensures that department procedures and policies are completed in compliance with applicable regulatory and compliance standards and requirements.
  • Understands and can effectively communicate complex issues across multiple business lines at all levels of the organization.
  • Develops, builds, and fosters effective professional working relationships with staff members, peers, cross-functional project teams, and internal/external Customers.
  • Delivers exceptional service and support that is customer focused.
  • Preparing quality investigative documentation which includes clearly articulating written detailed case notes and providing attachments of internal and external research.
  • Complete thorough and objective investigation reports, evaluation of evidence, recommendation on whether a SAR is necessary, preparation of supporting documentation and completion of case file providing detailed notes and SAR narratives.
  • Collaborate with management on SAR decisions and ensure all SARs are prepared and filed with FinCEN on a timely basis.

QUALIFICATIONS:

  • A combination of education and experience generally attained through a high school diploma or equivalent and a minimum of 5 to 7 years of bank operational experience.
  • Industry specific knowledge of payment systems including funds transfer, ACH, card, and checks.
  • Industry specific knowledge regarding loss prevention and fraud detection preferred.
  • Ability to demonstrate and consistently model Bremer values, Bremer Leadership Competencies and foster an inclusive work environment.

#LI-Post

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Bremer Values & Benefits

Our Values

Collaboration: We work elbow-to-elbow with our customers, making a difference for them in good times and bad. We share our skills, knowledge and experience to support each other every day.

Commitment: We're deeply invested in the places we live and work, and we're always ready to do whatever it takes to help our neighbors and communities thrive and grow.

Creativity: Imagination and innovation are essential to helping our customers and Bremer succeed. If there's a better way to do something, we'll find it or create it.

Our Benefits

At Bremer, we are committed to supporting and growing the communities we call home. Our people understand that they represent our name and reputation in every conversation, and that they're backed by an organization that values finding a better way to get things done. Let's talk about benefits. Not just the 401(k), pension plan, healthcare, and vacation kind (we've got those), but the kind of everyday benefits that get you excited for what each day holds.

Equal Employment Opportunity

Bremer Bank is committed to a diverse and inclusive workforce. We've built an organization of experienced, intelligent and collaborative people from a range of all backgrounds, and all of them contribute something essential to helping our customers thrive and grow.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Miscellaneous Items to Note

  • Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, etc.). Unless specifically stated in the job posting, we are unable to sponsor or take over sponsorship of an employment Visa at this time.
  • Notice to California Applicants - for your awareness, please see Bremer Bank California Notice at Collection and Privacy Policy
  • Accessibility Commitment - Bremer is committed to accessibility, diversity and inclusion for all our applicants. We believe everyone should be able to have equal and effective access to our websites and our services. We have worked very hard to ensure that our website and digital content meet the needs of our applicants and visitors. Click here for more information on our accessibility and how to get in touch with us.
  • Notice to Third Party Recruiters - Bremer Bank, National Association, including its affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement for recruiting or placement services, Bremer will have no obligation and will not agree to pay any referral or recruiting fee. In the event a recruiter or agency submits a candidate for consideration, Bremer explicitly reserves the right to pursue and/or hire any such candidate(s) without any financial or other obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will be deemed to be the property of Bremer.


Bremer is an Equal Employment Opportunity Employer M/F/Disability/Veteran