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Theft Analyst II

3 months ago

Lake Forest, United States GATEKEEPER SYSTEMS Full time
Job DescriptionJob Description

THEFT ANALYST II

GATEKEEPER SYSTEMS, INC.

Foothill Ranch, California

Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.

POSITION SUMMARY

We are seeking an enthusiastic, experienced Theft Analyst II to join our team. As a Theft Analyst II, you will be responsible for reviewing and analyzing theft behavior captured on video and leading our Retail Theft Investigation Team with other related business objectives and while developing and maintaining strong partnerships directly with retail customer asset protection teams.

WHAT WE OFFER…

Join the team at Gatekeeper Systems and watch your career grow We offer competitive compensation and benefits packages that include:

  • Attractive Total Compensation Package
  • Flexible work schedule
  • Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
  • 401(k) Plan with Employer Match
  • Generous Paid Time Off (PTO) policy
  • Observance of 11 paid company holidays

ESSENTIAL JOB FUNCTIONS; but not limited to:

  • Review and analyze videos to identify theft behavior.
  • Characterize theft related events based on behavior traits while meticulously recording them within a database via the StorePort application to enable high resolution customer reporting.
  • Explore and examine data from a variety of angles to surface trends and valuable insights.
  • Develop and refine best practices approach to collecting and reporting theft activity data to customers.
  • Perform investigations to surface habitual theft offenders and work directly with customers for communicating the information and guiding coordinated shrink reduction initiatives.
  • Work closely with retail customer to help develop partnership programs around shrink reduction initiatives guided by classification services data insights, trends, and best practices while collecting and managing VOC (voice of customer) to guide internal product & services roadmaps.
  • Manage and maintain day-to-day quality of services by performing audits and training to extended video classification teams and while working with the team at refining methodology for detecting and tracking theft activities via video classification services.

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to work closely with customers while developing and maintaining strong partnerships.
  • Commitment to review many hours of videos each day with a high degree of focus.
  • Experience with launching investigations and seeing them through to conclusions while gathering, organizing, and presenting all important & critical information in direct support of findings.
  • Ability to observe and characterize suspicious behaviors and with acute awareness of small or subtle details.
  • Experience with retail asset protection and loss prevention

EDUCATION AND/OR EXPERIENCE

  • High School diploma or equivalent
  • 5 Years or more of experiences within Retail Loss Prevention or retail store management
  • Effective written and verbal communication skills
  • A high level of attention to detail
  • Ability to work effectively within a team and independently
  • Competency in Microsoft Office including Word, Excel, and Outlook
  • Good organization and communication skills

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.