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Coffee Specialist, Sales Advisor

3 months ago

Newport Beach, United States Nespresso Full time

_This is a permanent opportunity. We do not currently have any seasonal summer opportunities available_

**You will make the difference between selling coffee and experiencing Nespresso**

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing a highly engaging experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso

**WHAT’S IN IT FOR YOU**:

- Competitive pay - Plus quarterly bonus’s for achieving team sales and service goals.
- Coffee expertise - You will learn all about coffee and become a coffee expert.
- Caring Culture - Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employee led DE&I Resource Groups. Working with us is like a fresh cup of coffee - warm, welcoming, and revitalizing.
- Growth and Development - At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
- Purposeful work - As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

**WHAT WE OFFER**:
Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more (Incentives and/or benefit packages may vary depending on the position.)

**WHAT YOU’LL BE DOING**:

- Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
- Customer Obsessed: You have a heart for hospitality and working with people.
- Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
- Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
- Product Knowledge and Promotions: You offer complimentary coffee tastings and showcase your coffee and product knowledge to build our customer base and sales.
- Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
- Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
- Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

**WHAT YOU BRING**:

- You are inherently a people person and thrive in a customer service environment.
- You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
- You are punctual and available to work open and closing shifts, weekends, and holidays.
- You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

**Job Type**: Part-time

Pay: $20.00 per hour

Expected hours: 20 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Rotating weekends
- Weekends as needed

Work Location: In person