Help Desk Analyst
2 months ago
MCS of Tampa is currently hiring for a **Help Desk Analyst** with an active **SECRET** Clearance and a current IAT II Certification at **Los Angeles Air Force Base**. This is a full-time, permanent position with benefits.
**Typical duties include**:
- Analyzing problems and provides technical assistance, support, and advice to end-users for hardware, software, and systems.
- Supporting the creation of user accounts, organizational accounts, creating and maintaining Security/Distribution Groups, implementing Mailbox Security, configuring and troubleshooting Mobile Phone E-Mail, monitoring and creating Computer Accounts, performing Desktop Hardware & Software Configuration, performing Above Core Software Installation, responding to Local Registration Authority (LRA) Requests, CAC PIN Resets, and assisting with VTC Support.
- Developing schedules for team members performing the dedicated functions of LRA, CAC PIN Reset, and Queue Management (Information Dissemination Management). Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems.
- Basic and advanced troubleshooting
**Required**:
**Clearance Requirements**: SECRET
**Educational Requirements**: High School Diploma (or equivalent)
**Certification Requirements**:IAT II Certification (CompTIA Sec+)
**Experience Requirements**:
- Experience providing a broad range of IT Support, such as direct support of customers in Customer Support Technician (CST) roles and working directly with customers to resolve issues.
- Experience with Microsoft Operating Systems, Microsoft Office Outlook, and other AF and DoD Common Software. Experience supporting mobile devices such as iPhones, Tablets, and laptops.
Mission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, Florida. MCS provides a broad range of Technology products and services organized in six core lines of business -Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications.
This position is expected to pay **$24 - $27 Hourly**; depending on experience, education, and any certifications that are directly related to the position.
**Job Types**: Full-time, Permanent
Pay: $24.00 - $27.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Help desk: 1 year (preferred)
Work Location: In person
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