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Help Desk Technician

2 months ago

Los Angeles, United States Insight Global Full time

JOB DESCRIPTION

A banking client of Insight Global’s is hiring a Helpdesk Technician in LA, with occasional travel to San Francisco, Palo Alto, and Silicon Valley. Responsibilities include Level 1 or 2 support, using the ServiceNow ticketing system, and providing phone and in-person support. Knowledge in servers and configuring workstations is a plus. The ideal candidate is tech-savvy, customer-oriented, and has excellent communication skills.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of help desk experience • Experience using Service Now as a ticketing system • Excellent communication & customer service

NICE TO HAVE SKILLS AND EXPERIENCE

• Basic server knowledge • Background in configuration in workstations, servers, or notebooks


Pay is dependent upon skills and experience. Targeting 20-22 an hour.