Account Manager

1 month ago


El Segundo, United States WebMD Full time

**Our mission is to help consumers take an active role in managing their own health and wellness.**

The Account Manager is focused on enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD. You will do this by managing clients in our network, communicating best approaches, upselling and ensuring their success with WebMD.

**What you'll do**:

- Manage client relationships and deliver outstanding customer experience.
- Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
- Provide day-to-day customer service such as answering in-bound calls.
- Help clients understand and maximize the value of their services.
- Proactively identifying areas for improvements and optimization.
- Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition.
- Actively recognize and initiate up-sell opportunities.
- Track and monitor customer payments, following up in delinquency situations.
- Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age.

**What you should bring**:

- Excellent written and oral communication skills.
- Ability to prioritize and multi-task based on established deadlines, client needs, and business interests.
- Detail oriented and able to execute responsibilities at a high level with mínimal supervision.
- Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses).
- Ability to problem solve on behalf of accounts.
- Ability to gain technical competence in utilizing back-end account management portals and systems.
- Microsoft Suite competence (Word and Excel mandatory).
- Bachelor’s degree preferred.

The compensation for this role starts at $20/hour.

**About Internet Brands**:
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

Pay: From $41,600.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus opportunities
- Commission pay

Ability to Relocate:

- El Segundo, CA 90245: Relocate before starting work (required)

Work Location: Hybrid remote in El Segundo, CA 90245


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