Human Resources Clerk

2 weeks ago

Glendale, United States Desert Diamond Casinos & Entertainment Full time

**Location**
- DDC - Glendale, AZ**Shift**
- Days**Starting Pay**
- Starting at $16.26 - $21.42/HR**Category**
- Human Resources**Employment Status**
- Full Time & Part TimeHuman Resources Clerk 11972

DDC - Glendale, AZ

**Job Description**:
**Position Summary**:
Under direct supervision of the Talent Acquisition Manager, provides assistance to team members, applicants, and the general public regarding general Human Resources administrative matters. Provides reception services, answers basic questions, provides standard policy/procedural information, and refers matters pertaining to employment, team member benefits, compensation, and/or team member relations administration. Reviews, processes, and routes a wide range of incoming Human Resources (HR) documentation. Maintains confidentiality of all privileged information,
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive_.

**Essential Duties & Responsibilities**:

- Provides general information and assistance on team member benefits, enrollment procedures and documentation, claims processing, and provider listings; refers complex issues requiring interpretation to specialist staff.
- Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
- Screens incoming calls and correspondence; exercises judgment and responds accordingly.
- Records and delivers messages or transfers calls to voice mail when appropriate.
- Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.
- Maintains a good communication with team members and maintains a positive and professional work environment.
- Maintains I-9 records.
- Maintains active and terminated team member files. Ensures all documents are filed timely and efficiently.
- Receives and files associated paperwork appropriately.
- Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of various computer software packages.
- Creates, maintains, and purges specified files and logs as required; makes individual and/or mass corrections, modifications, and/or updates to files, as appropriate.
- Extracts and releases information according to specified criteria and in strict compliance with established policies, procedures and/or regulations; answers questions from client departments and others on specific data as requested, and prepares reports, as specified.
- Ensures strict confidentiality of team member records.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.

Job Requirements:
**Minimum Qualifications**:
Education and Experience:
High School Diploma or GED plus 1 year administrative or secretarial experience. Experience in a Human Resources department preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
- Ability to handle multiple tasks and meet deadlines.
- Knowledge of modern office practices, procedures, and equipment.
- Knowledge of records management and basic accounting procedures.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Ability to communicate, read, and write clearly in basic English.
- Ability to demonstrate outstanding guest service at all times.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels.
- Ability to maintain confidentiality.
- Ability to represent the Human Resources department in a professional manner, building respect and confidence in the HR department and the casino.
- Ability to carry out instructions furnished in verbal or written format.
- Ability to work independently with mínimal supervision.
- Ability to continually seek improvement in results.
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands:
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment:
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required

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