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Office and Operations Manager

3 months ago

Westfield, United States Two Maids - Westfield Full time

**Benefits**:

- Bonus based on performance
- Company parties
- Free uniforms

**Two Maids Office & Operations Manager**:
Location: Westfield, NJ

Reports to: General Manager

Supervises: Staff of Professional House Cleaners (PHC’s)

Join our growing team This is a salaried position with base salary of $41,600 per year ($20.00 per hour) and a bonus possibility. We reward performance over seniority.

**No Nights, No Weekends, & No Holidays**

With the help of a user-friendly database, you will help the business owner easily track all communications and nurture relationships with the leads and clients with the goal to improve customer service relationships and assist in customer retention and drive sales growth while overseeing the general functioning of the office and its operations.

**Responsibilities include**:

- Embrace, adhere and enforce The Two Maids General Standards
- Implementation and execution of The Two Maids Complete Experience
- Overseeing day-to-day operations of Two Maids office in Westfield:

- Lead daily meeting with Professional House Cleaners (PHC’s)
- Scheduling client’s cleanings, quotes, confirmations, changes
- Answering phones, texts, CRM customer requests
- Assisting with preparing payroll biweekly
- Provide high level customer service, and oversee customer & employee satisfaction
- Ability to multitask and remain calm under stressful situations
- Assist in last minute schedule changes/manage employee call outs. Clean homes when PHC’s are absent
- Staff training & discipline (if required)
- Recruit, train & retain staff, including new employee orientation, up new hire paperwork & maintaining employee HR files
- Manage inventories of cleaning supplies & office supplies.
- Maintain and ensure office cleanliness
- Maintain laundry of cleaning supplies towels as teams return throughout the day and ensure laundry is clean and ready for the next day

**Job Requirements**
- 18 years of age or older
- Available for employment from 7:30 AM - 5 PM, Monday-Friday
- Have a vehicle, valid driver’s license, and car insurance (minimum liability)
- Possess basic math skills
- Fluent in speaking, reading, and writing English
- Familiar with leading a team
- Fluency in Spanish is a big plus

**Education**:

- High school diploma (required)
- Some college/college grad a plus

**Experience**:

- 1 or more years of experience managing small business offices. Hospitality, sales and customer service are a big plus.

**Why you should choose to work with us**: Two Maids was recently recognized by Inc. Magazine as the nation's fastest-growing cleaning company We provide residential cleaning services that range from routine weekly maintenance to deep cleanings of a home from top to bottom. We recognize and reward top performers through our one-of-a-kind Pay for Performance Plan. We are passionate about our partnership with Cleaning For A Reason where we provide free cleanings to people undergoing cancer treatment. Our growth and success allow us to provide opportunities to individuals who want to be a part of something bigger and find satisfaction in a career as a Professional House Cleaner