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Sales Support Representative

3 months ago

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**Job Posting**:
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a program where the new hires are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join our ‘Sales Support Program’.

**Must be able to work onsite at one of the following locations**:
Quincy, MA

Lynn, MA

**Schedule**:
M-F 7:00am - 4:00pm with a rotating Saturday shift once a month from 7:00am - 11:00am.

**The opportunity**:
Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.

**Responsibilities include, but are not limited to the following**:

- ** This position supports the commercial customer group**:

- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
- Presents job quotes and provides accurate pricing and inventory information to customers
- Uses customer relationship management (CRM) system and phone system effectively
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

**What you need to succeed?**
- 0-3 years sales and/or customer service experience preferred
- Plumbing, commercial, or mechanical sales experience is a plus
- A desire to learn with a drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Ability to build long-lasting relationships while balancing business and customer needs
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- General digital literacy including Microsoft Office
- Strong written and verbal communication skills

**Why Choose Ferguson?**

**Professional and personal growth**:

- Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
- Opportunity to learn and grow - We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates)

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

**Pay Range**:
$20.57 - $35.89

**_ Estimated Ranges displayed are Monthly for Salaried roles _**OR**_ Hourly for all other roles._**

This role is Bonus or Incentive Plan eligible.
- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
- Ferguson Enterprises, LLC. is an equal employment employer _F/M/Disability/Vet/Sexual_ Orientation/Gender_ Identity._

Equal Employment Opportunity and Reasonable Accommodation Information