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Housekeeping Office Coordinator

4 months ago

San Diego, United States Evans Hotels Llc Full time

**LOCATION**

**Bahia Resort Hotel**
Since opening in 1953, the **Bahia Resort Hotel** has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The **Bahia Resort Hotel** is owned by **Evans Hotels**, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

**SUMMARY**
The **Housekeeping Office Coordinator ("Coordinador/a de Oficina de Housekeeping")** facilitates the circulation of information among the housekeeping staff and between the Housekeeping Department and other departments. Coordinates activities to ensure that guests’ needs are fulfilled in a timely manner. Manages and controls the flow and balance of the workload.

**PAY & PERKS**
- ** Compensation: $22.00**:

- ** $1000 Sign-on Bonus**:

- **Up to $1000 Referral Bonus**, after being hired, for **each** referral you make that is hired at any Evans Hotels property.
- ** Discounted Hotel Rooms** for you, family and friends
- **Free Employee Parking** and/or discounted MTS Pronto card
- **Free Meals & Refreshments **during working shifts
- Career advancement opportunities
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time. Discounts on cell phone bills, shoes, gym memberships, and more

**ESSENTIAL DUTIES**
- Projects professionalism and courtesy to our guests and associates.
- Answers the telephone in a friendly, professional and courteous manner.
- Anticipates and reacts promptly when either a guest or employee calls for service or to register complaint.
- Follows through to ensure the service is accomplished or the complaint is resolved with a caring attitude.
- Documents and maintains the current status of room inventory accurately when completing Housekeeper’s report.
- Communicates and updates VIP, deep clean, checkouts, and out-of-order status to Quality Trainers, Front Office, and Maintenance.
- Assigns Room Attendants work sheets ensuring a workload that is well-distributed and balanced.
- Issues and receives housekeeping master keys.
- Responsible for the management of the Lost and Found program, adhering to company procedures.
- Coordinates delivery and pick-up of additional items requested by our guests.
- Assigns duties and instructs workers in the cleaning of public areas and banquet rooms.
- Works in accordance with set safety standards and practices.
- Ensures efficiency and pays close attention to detail maintaining the highest standards of service. Undertakes other responsibilities as directed by Supervisor.

**QUALIFICATIONS**
- Two-year associates degree, trade school degree, professional certification, or any equivalent.
- At least 1-2 years of relevant experience and/or training.
- A combination of experience, education, and/or training may be substituted for either requirement.
- Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
- Bilingual in English and Spanish required. Creole and/or French is a plus.
- Availability to work on weekends and holidays is required.
- Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
- The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.