Manager, Cec Transaction Support

2 weeks ago


Tempe, United States CarMax Full time

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be
**General Summary**:
At CarMax, we attribute our success to putting people first and doing what’s right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with peers, other CarMax locations, and center leadership. It is our associates that have helped make us the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

**What You'll Do - Essential Responsibilities**:

- Build a highly engaged culture and environment using collaboration, transparency and motivation
- Provide continuous feedback and coaching to improve and maintain an iconic customer experience and drive sales
- Select, attract, hire and on-board world-class sales professionals who are well prepared to provide exceptional customer service
- Manage to business metrics (sales, service levels, staffing, etc.)
- Manage projects and tasks assigned to your team

As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of 10-15 Customer Experience Consultants who are the face of CarMax for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax. You will manage projects assigned to your team, while defining and measuring performance metrics.

**Qualifications and Requirements**:

- Must have CEC experience
- Open to current managers and MDP graduates
- Must live 60 miles or one hour of the Customer Experience Center
- High School Diploma, GED, equivalent certification or military experience required; Bachelor’s degree preferred
- At least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred
- At least 2 years of sales experience required
- At least 2 years of experience in process management preferred
- Bilingual in English/Spanish is preferred
- Ability to communicate clearly and effectively
- Ability to motivate, inspire, and gain buy-in from others
- Flexibility to provide cover for location opening hours, including evenings and weekends

**About CarMax**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.


  • Branch Real Estate Transactions Strategist

    Found in: Lensa US P 2 C2 - 7 days ago


    Tempe, United States Edward Jones Full time

    **Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.** Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone...


  • Tempe, United States Edward Jones Full time

    **Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.** Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone...


  • Tempe, United States At Home Stores LLC Full time

    Job Description $14.35-$17.00/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs...

  • Customer Support/Data Entry

    Found in: Appcast US C2 - 2 weeks ago


    Tempe, United States PrideStaff Full time

    The Correspondent is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone and email. The Correspondent ensures compliance with client’s program specifications and policies and procedures. Specific Correspondent duties may be dependent on the client(s) they support....


  • Tempe, United States PrideStaff Full time

    The Correspondent is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone and email. The Correspondent ensures compliance with client’s program specifications and policies and procedures. Specific Correspondent duties may be dependent on the client(s) they support....


  • Tempe, United States Nino Trading Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Support RepresentativeCompany Name: NINO TRADING INCLocation: Tempe, AZAbout Us:NINO TRADING INC is the distributor of NOAM AUDIO stereo systems in the USA. A dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. With a focus on quality, customer...

  • Senior Accountant

    20 hours ago


    Tempe, United States FiSource Group Full time

    Job DescriptionJob DescriptionWould you like to leverage your knowledge of cash management to help elevate management's visibility into cash flows and liquidity - the lifeblood of the company? WIIFY-Mostly remote setup, with just 2 to 4 days onsite per month, typically around month-end close. -Opportunity to add value by mastering and then...

  • IT Support Analyst

    4 days ago


    Tempe, United States AAM1 Full time

    Primarily responsible for supporting PCs, Printers, software, and networking technologies for AAM's corporate offices and managed communities. Configures the equipment and industry specific software to meet the needs of AAM, trains the customer on the solution, and documents the solution for ongoing support. **Position Responsibilities**: - Partners with...

  • AHS Manager II, Dedicated Svcs, Account Health Support

    Found in: Talent US C2 - 2 weeks ago


    Tempe, United States Amazon.com Services LLC Full time

    Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) This role requires a talented person with a passion for working backwards from our customer – our Selling Partners. Driving positive seller experiences is a core function of the Selling Partner Empowerment, Communities, and Trust...

  • Front Desk Receptionist

    Found in: Appcast Linkedin GBL C2 - 4 days ago


    Tempe, United States Mindful Support Services Full time

    Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to...


  • Tempe, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionAre you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality...

  • Technical Support

    Found in: beBee jobs US - 2 weeks ago


    Tempe, Arizona, United States GoDaddy Full time

    Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll...

  • Technical Support

    Found in: beBee jobs US - 4 days ago


    Tempe, Arizona, United States GoDaddy Full time

    Location Details:At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll...


  • Tempe, United States Charter Global Full time

    Role: Deskside Support ConsultantLocation: Tempe, AZ 85281 (5 Days onsite required - occasional travel to Gilbert office as well)Notes:Provide primarily onsite support, and occasional Remote support.HP primarily, familiarity with Apple is nice but there is a separate team who handles that support.Very customer service focused – willing to be more lenient...

  • Administrative Support

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Tempe, United States Russell Tobin Full time

    Administrative Support (contract to hire in Tempe, AZ)Pay Range: $20-23/hour depending on experienceContract to hire - (contract: Apr - Aug 2024)Location: hybrid / on-site in Tempe, AZDescription:We are seeking an experienced Administrative Assistant to join our team. In this role, you will perform a variety of administrative tasks such as scheduling...

  • Administrative Support

    Found in: Appcast US C2 - 2 weeks ago


    Tempe, United States Russell Tobin Full time

    Administrative Support (contract to hire in Tempe, AZ)Pay Range: $20-23/hour depending on experienceContract to hire - (contract: Apr - Aug 2024)Location: hybrid / on-site in Tempe, AZDescription:We are seeking an experienced Administrative Assistant to join our team. In this role, you will perform a variety of administrative tasks such as scheduling...

  • Escrow Officer

    2 weeks ago


    Tempe, United States CareerBuilder Full time

    Oklahoma City, OK Tempe, AZ Arrowhead, AZ Winter Park, FL Melbourne, FL Tampa, FL Department Type Full-Time About Iron Title Posted on: December 4, 2023 Iron Title provides comprehensive solutions to simplify the real estate transaction process. Founded by a group of tenured title insurance executives, we recognize firsthand the challenges our industry faces...

  • Field Service Support

    2 weeks ago


    Tempe, United States JC COMPTON ENTERPRISES INC Full time

    Job DescriptionJob DescriptionJCCEI is hiring for the full-time position of Field Service Support representative to coordinate our outage notification process.  JCCEI partners with cable communications companies and performs services for the upgrade and expansion of cable and fiber networks.  The Field Service Support position will act as a liaison to...

  • Field Service Support

    2 weeks ago


    Tempe, United States JC COMPTON ENTERPRISES INC Full time

    Job DescriptionJob DescriptionJCCEI is hiring for the full-time position of Field Service Support representative to coordinate our outage notification process. JCCEI partners with cable communications companies and performs services for the upgrade and expansion of cable and fiber networks. The Field Service Support position will act as a liaison to provide...

  • Technical Support Specialist

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Tempe, United States Motion Recruitment Full time

    Our Client, The Nation’s Largest Food Service Organization, is looking for an Techncial Customer Support Technician to join their team REMOTELY!FULLY REMOTESchedule: Tuesday through Saturday 11am-8pm Arizona time (8am-5pm PST)Pay: $21/hour ***This Is A 3 Month Contract To Hire Position!*** As the Technical Customer Support Technician you will be answering...