IT Help Desk Specialist

3 weeks ago


New York, United States McAloon & Friedman, P.C Full time

**Title**:IT Helpdesk Specialist at New York City Litigation Law Firm

**Reports to**:HR Director

**Location**: New York, NY (In-person)

Primary responsibilities of the IT Helpdesk Specialist include all aspects of IT and systems tasks supporting the Firm as a whole and interacts with outside IT MSP.

**Responsibilities**:

- IT level 1.5-2.
- Troubleshoot hardware and software problems with Microsoft products.
- Willing to support internal users in order to solve problems related to their workstations.
- Configure, install and maintain all office technical equipment, including printers, monitors and other IT peripherals.
- Identify and escalate situations to outside IT MSP requiring urgent attention.
- Interact with outside IT MSP and review their activities and invoices.
- Stay current with system information, changes and updates.
- Work with vendors to help resolve technical issues.
- Other duties as assigned.

**Qualifications**:

- 1+ years proven working experience in help desk and IT supporting in 50+ users.
- Excellent ability to install, administer and troubleshoot computer hardware, software.
- Experience with Microsoft Office 365, Outlook, remote desktop security systems.
- Customer service oriented, strong communication skills and ability to thrive under pressure.
- Excellent analytical and problem-solving skills with attention to details.
- Advanced troubleshooting and multi-tasking skills.

McAloon & Friedman provides a full range of legal services and counsel related to the practice of medicine, with a concentration on medical malpractice defense. Having served the legal needs of New York City area insurers, hospitals and health care professionals for over 60 years, we take pride in our depth of medical knowledge, the analytical and trial skills of our lawyers, and our record of success.

We have over 30 attorneys, several of whom have been selected as Best Lawyers in America by their peers, received the prestigious Martindale Hubbell AV rating for the highest level of professional excellence and ethical standards, and been honored with the title of Super Lawyer. Senior partners have a minimum 20 years of experience in medical malpractice defense, with an established history of successful trial results. In addition, several attorneys are featured speakers at various bar and medical association symposia.

Pay: $80,000.00 - $90,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Schedule:

- Monday to Friday
- On call

**Experience**:

- Help desk: 1 year (required)
- Windows: 1 year (required)
- IT Desk: 1 year (required)

Ability to Commute:

- New York, NY 10004 (required)

Ability to Relocate:

- New York, NY 10004: Relocate before starting work (required)

Work Location: In person


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