Case Associate, Shared Services
2 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Location**: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
**The opportunity**:
As a Case Associate, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup. This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities when based on the impact to our clients and effectively manage time.
**How you will contribute**:
- Review of new STD documents
- Sets up new STD claims in Ultera and CHESS claim systems.
- Assignment of Eligibility Tasks to the appropriate claims examiner based on pre-determined criteria
- Ability to identify complex diagnoses and to label these claims accordingly
- Monitors and reports on new claim inventory levels
- Able to meet production goals on a consistent basis
- Ability to maintain a high level of accuracy and identify errors for correction
- Effectively communicate the claim status or request information from employees, employers, or doctors, and can accurately address any questions or concerns with confidence
- Establishes excellent relationship with claim organization
- Assist in special project work or other duties as defined by the needs of the business
- Maintains high levels of customer service with internal and external customers
- Willingness to cross-train on all Front-End operations responsibilities
- Critical thinking skills, high degree of accuracy, quality work products, ability to multi-task and maintain a high production pace and focus.
- Written and verbal communication skills to communicate with various departments.
**What you will bring with you**:
- Ability to work with a diverse group of people
- BS/BA degree preferred or equivalent work experience
- Ability to work and solve problems independently
- Results oriented, be able learn quickly and make sound decisions after appropriate training
- Ability to work independently or part of a team
- Time management
**Life is brighter when you work at Sun Life**
- Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern California region: $51,100 - $69,000 annually
- Central California region: $53,800 - $72,600 annually
- Northern California region: $57,500 - $77,600 annually
If you are a Minnesota, Colorado or Nevada resident, the salary range for this position is $48,700 - $65,700 annually.
If you are a Connecticut or Maryland resident, the salary range for this position is $51,100 - $69,000 annually
If you are Washington or Rhode Island resident, the salary range for this position is $53,800 - $72,600 annually
If you are a New York resident, the salary range for this position is $57,500 - $77,600 annually
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance
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