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Associate Client Configuration Analyst, Dentaquest

4 months ago

Wellesley Hills, United States DentaQuest Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
- DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all._

**Location**: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

**The opportunity**:
The Associate Client Configuration Analyst plays a key role in the new business implementation process, ensuring proper and accurate system configuration and workflow to meet client requirements. Assists underwriting, client services and operations teams to elicit, analyze, communicate, and validate client requirements and define the appropriate system configuration and any needed functionality. The Associate Client Configuration Analyst decerns business problems and/or requirements, recommends alternatives to meet/solve those requirements using existing system functionality and provides excellent support to client services and underwriting to enable them to best serve our customers and assure the growth of our organization.

**How you will contribute**:

- Works with Underwriting, Client Services, Project management and/or Operations teams, in the implementation of new business and other enterprise projects involving configuration of our vision and dental systems.
- Analyzes external and internal customer requirements against current system functionality, performs and ensures accuracy of system configuration pre and post implementation to match the intent of the deal exactly.
- Maintains system configuration for existing Dental and Vision clients and with high accuracy and efficiency performs any requested changes for renewals, benefits, financials, claims rules, etc.
- Runs queries and/or reports to verify system configuration accuracy and data integrity.
- Troubleshoots, researches, and corrects assigned tickets/issues that may be related to system configuration, to discover root causes including process and validation gaps, training, system defects, etc.
- al and Vision systems configuration.
- Provides insight about system functionality to internal customers and run reports or queries to extract information related to system configuration to enable them to make better conculsions or assist in their day-to-day operational workflows.
- Aids total quality and continuous improvement by recommending standards, procedures, and process improvements.
- Adhere to business processes.
- Other duties as assigned.

**What you will bring with you**:

- BA degree or equivalent and 2-4 years of work experience in insurance, business or related field or equivalent combination
- Ability to use SQL and other query tools in the development of scripts of low to medium complexity is a plus
- Demonstrates excellent reasoning skills with a strong working knowledge of the business to effectively translate business needs to process, and system functionality
- Excellent problem-solving ability
- Ability to manage multiple tasks and priorities
- Excellent organization and prioritization skills
- Excellent oral and written communication skills
- Shows initiative to learn more and take on more duties

**Life is brighter when you work at Sun Life**
- Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Can