Office Associate Ii

5 days ago

Augusta, United States State of Maine Full time

**Maine Revenue Services**

**Office Associate II**

**Operations Processing**

**Code: 6542 Pay Grade: 13 - $16.80 - 23.25/Hour**

**OPENS: May 6, 2024**

**CLOSES: May 20, 2024**:
Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

This position will provide office and administrative support work performing complex, varied office support tasks often requiring the operation of technical office equipment. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, ensuring appropriate processes are followed. The ability to maintain knowledge of tax procedures and tax forms is essential for this position. Effective communication skills, attention to detail and accuracy will be necessary.

**REPRESENTATIVE TASKS**:

- Perform complex data capture functions utilizing the Tax and Revenue Image Processing System (TRIPS). This will require the ability to sit for extended periods.
- Handle cash payments received from taxpayers.
- Provide customer service via phone to taxpayers and MRS staff.
- Perform mail room functions such as sorting mail, utilize electronic machinery to slice envelopes, and prepare tax documents and checks for imaging using standard and specialized equipment.
- Open, screen, and batch tax returns and other documents for processing. Provide quality checks of previously prepared batches. This will require the ability to sit for extended periods.
- Operate high-speed scanning equipment, identifying error output, and reporting and correcting errors. This will require standing for extended periods; lifting and moving boxes; pushing and pulling cages of boxes.
- Provide courier service between MRS offices and other state agencies using a state van. This will include retrieving, sorting, and distributing mail, and will require the ability to lift 50 lbs.
- Train state and contract staff on TRIPS keying modules, mail handling, and/or imaging with a goal of accurate processing of data. Provide feedback to staff and supervisors.

**MINIMUM QUALIFICATIONS**:
Application Instructions:
**_ Benefits of working for the State of Maine:_**

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

- **Work-Life Fit** - Rest is essential. Take time for yourself using **13 paid holidays**, **12 days of sick leave**, and **3+ weeks of vacation leave** annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- **Health Insurance Coverage** - The State of Maine pays **85%-100%** of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- **Dental Insurance **- The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
- **Retirement Plan** - The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about **additional wellness benefits** for State employees from the Office of Employee Health and Wellness.
- Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment._
- There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role._
- As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics._
- If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request._

**_ Thinking about applying?_

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