Spa Manager
2 weeks ago
Skinkind is a new and modern membership based facial spa located on Newbury Street in Boston. We are looking for a hands on spa manager with previous spa experience.
Zenoti experience highly favored. Sales experience is a must.
**Responsibilities**:
- Manage day-to-day operations of the spa, including staff scheduling, inventory management, and customer service
- Oversee and coordinate spa services and treatments to ensure high-quality customer experiences
- Train and supervise spa staff, providing guidance and support as needed
- Develop and implement strategies to increase spa revenue and meet sales targets
- Maintain a clean and organized spa environment, ensuring compliance with health and safety regulations
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Collaborate with vendors to source and purchase spa products and supplies
- Stay updated on industry trends and best practices to continuously improve spa operations
Qualifications:
- Previous experience in store management or retail management is required
- Strong sales skills with the ability to promote spa services and products effectively
- Excellent communication and interpersonal skills to provide exceptional customer service
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of Zenoti systems for processing payments and managing transactions a HUGE PLUS
- Familiarity with inventory management systems to track stock levels and place orders as needed
- Experience in employee orientation, training, and supervision
- Attention to detail to ensure high standards of cleanliness and organization in the spa
- Professional phone etiquette when handling customer inquiries or scheduling appointments
- Flexibility to work shifts as needed, including evenings, weekends, and holidays
We offer competitive compensation based on experience.
Tuesday-Saturday work schedule
Tues-Friday 9-6
Saturday 10-6
Pay: $60,000.00 - $75,000.00 per year
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Every weekend
Work Location: In person
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