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Licensed Insurance Customer Service Representative
4 months ago
Job Overview:
**Responsibilities**:
- Assist customers with inquiries regarding their insurance policies, coverage options, claims process, billing issues, and policy renewals.
- Provide accurate and comprehensive information about various insurance products and services.
- Update and maintain customer records accurately in the company’s database.
- Work closely with underwriters, claims adjusters, and other departments to ensure seamless service to customers.
- Participate in team meetings and contribute to the continuous improvement of customer service processes.
**Experience**:
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills in English, both verbal and written
- Previous experience in the Insurance Industry or customer service
- Ability to handle outbound calling campaigns effectively
- Current active P&C License
Physical Requirements:
- Ability to sit for extended periods and use a computer for most of the workday.
- Occasional lifting of office supplies and materials up to 20 pounds.
Salary and Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and vision insurance, retirement plans, paid time off, and continuing education opportunities.
- Goal / Sales Bonuses
Pay: $40,000.00 - $60,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
License/Certification:
- Property and Casualty License (required)
Ability to Commute:
- Waldorf, MD 20602 (required)
Ability to Relocate:
- Waldorf, MD 20602: Relocate before starting work (preferred)
Work Location: In person
