Customer Service Representative

2 months ago

Waldorf, United States Marlo Furniture Full time

**Customer Service Representative ( Marlo )**

Waldorf, MD SUMMARY The Customer Service Representative will manage incoming calls promptly and resolve any issues or concerns of callers while maintaining a complete and accurate daily log.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Review and edit customer orders

Maintain detailed customer tickets

Process transactions (check, card, cash, finance & check) expeditiously, in accordance with company policy

Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)

Provide reports

Review sales orders daily

Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)

Follow assigned schedule

Attend all require meetings

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to function well in a fast-paced, team-oriented, call center environment;

Strong interpersonal and communication skills;

Ability to use sound judgment in resolving problems

Strong computer skills e.g., Microsoft Office- excel, word, outlook;

Ability to work a retail schedule which may include nights, holidays and both Saturdays and Sunday

EDUCATION AND EXPERIENCE

Prior Customer Service experience preferred

High School Diploma or equivalent

LANGUAGE SKILLS

Must have good verbal communication skills. Must possess the ability to respond to common inquiries or complaints from customers and vendors. Ability to effectively present information to management and other team members.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

**JOB CODE: 1001955**

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