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Snr Customer Service Representative I
3 months ago
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next._
- The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more._
Our Global Operations team is seeking a Snr. Customer Service Representative to join their team in Phoenix, AZ.
**Responsibilities**:
- Collaborate with business development and account teams on customer agreement for Spares service levels and execute processes accordingly
- Responsible for meeting Spares and Logistics customer commitments
- Maintain good relationship with customers
- Establish customer supply chain solution and drive operational excellence for Spares parts/tools and refurbish operations, as well as reverse supply chain
- Drive improvement on the basis of agreed KPI and maintain regular reporting and review of performance
- Develop opportunities in continuous achievement of efficiency gains
- Drive improvement on agreed KPI with team members, co-work with Global Logistics department
- Support account sales/ engineering and comply with business growth
- Develop and sustain an optimal infrastructure for LPE Business, aligned with company and functional strategy to support account team approach
- Manage trade off business decisions that is needed to support company and global business unit strategy
**Job Requirements**:
- BS degree
- 5 years of relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service or Procurement/Sales background
- Experienced managing Spares, Customer Fulfillment, and Logistics operations
- Ability to influence decisions or processes impacting KPI performance
- Structured and collaborative problem-solving skills leveraging analytics
- Knowledge of business complexity, supply chain and relevant markets
- A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills
- Experience with change management and Continuous Improvement Programs
- Familiarity with ERP, SAP experience is must
- At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society._
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