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Customer Service Representative

2 months ago

Phoenix, Arizona, United States NATIVE HEALTH Full time
Job Title: Inbound Telephone Representative

At NATIVE HEALTH, we are seeking a highly skilled and customer-focused Inbound Telephone Representative to join our team. As a key member of our healthcare services team, you will be responsible for providing exceptional customer service to our patients and clients.

Key Responsibilities:
  • Answer high-volume incoming telephone calls in a professional and polite manner.
  • Transfer calls to the appropriate NATIVE HEALTH team members.
  • Provide information about NATIVE HEALTH services and support the organization as needed.
Requirements:
  • High School Diploma or GED equivalent.
  • One year experience in the customer service field.
  • Bilingual (Spanish/English) preferred.
  • Valid Arizona driver's license and a clean driving record.
  • Pass a criminal background check and obtain a Class I Fingerprint Clearance Card.
  • Pass substance abuse testing and submit to random testing during employment.
  • Provide an updated immunization record and a current Tuberculosis (TB) skin report.
  • Obtain a First Aid/CPR Card within 90 days of employment.
What We Offer:
  • Competitive hourly pay.
  • Medical, Vision, and Dental Insurance.
  • Retirement Benefits - Up to 5% Matching Contribution.
  • Paid Time Off/Sick Leave.
  • Paid Holidays (12).
  • Tuition Reimbursement and Educational Leave.
  • Employee Recognition Program.
  • Employee Wellness Program/Wellhub Subscription.

NATIVE HEALTH is an EEOC, Employment-At-Will, and Native American Preference employer. We are a drug-free and commercial smoke-free work environment.