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Inbound Medical Receptionist

1 month ago

Summit, United States SohoMD PLLC Full time

**Responsibilities**:

- Serve as floor resource to support Medical Receptionists.
- Monitor phone calls and performance; provide coaching.
- Assist in the training team on customer and/or client information and systems.
- Provide input to merit review for team members.
- Participate in hiring new team members.
- Coordinate with the Finance department to order office supplies as needed.
- Advises the reception team with questions, concerns, and inquiries higher than their authority.
- Monitor call reports & or Booking reports facilitating practice needs.
- Reprimand employees appropriately, and professionally, and keep in mind employee productivity.
- Train team on 911 protocols to ensure providers have trained staff to handle emergencies.
- Monitor behaviors of employees who need help or require a manager to oversee. And assist with writing verbal & written warnings.
- Assist the team daily with questions or concerns & actively participates in daily tasks & projects
- Learn EMR Systems in and out & be prepared to address call center call reports. (interpret & address trends with calls).
- Maintain confidentiality with sensitive information being discussed from all departments, including employee concerns, sensitive financial documents, & any other information that should not be disclosed to any other employees or departments.

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid jury duty
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Referral program
- Retirement plan
- Unlimited paid time off
- Vision insurance
- Wellness program

Healthcare setting:

- Medical office
- Outpatient
- Private practice
- Telehealth

Medical specialties:

- Psychiatry

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application Question(s):

- What EMRs/EHRs do you have experience using?
- Have you used AdvancedMD EHR?

**Education**:

- Associate (required)

**Experience**:

- Medical receptionist: 2 years (required)

Work Location: In person

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