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Hospitality Manager

3 months ago

Vero Beach, United States BigShots Golf Full time

It is preferable that applicants have at least 2-3 years experience in restaurant management with 5+ years in restaurant service of some sort. Apasiion for customer service and team mentoring is also a plus. This position will require a flexible schedule. Job description and most noteworthy requirements:

- Making/creating FOH staff schedules
- Able to step on the line to prepare food, grill, fryer, pizza
- Oversee daily operations of the restaurant/facility including employee productivity and ensuring company protocols are being followed.
- Providing consistent leadership and direction to all employees.
- Assist staff with resolving any customer complaints, concerns, or questions.
- Ability to handle escalated customer complaints.
- Ability to assist fellow managers with hiring and firing processes.
- Ability to train all FOH staff positions when necessary.
- Must be available to meet every week for managers meetings and offer advice for how to run the business most effectively and efficiently.
- Work effectively with Events Director for the staffing and functioning of events.
- Work effectively with Executive Chef as a liaison between FOH and BOH operations.
- Must develop an understanding of particular aspects of the business (i.e. FlightScope ball tracking technology and BigShots Golf software). This will be gained through training with hiring manager.
- Optimizing profits by helping to control costs.
- Ensure that health, safety, and security rules are followed.
- Must have ServSafe Certification (basic and managerial). Our business will pay for you to test and receive your ServSafe Manager's Certification if needed.
- This position does include nights and weekends.

Pay: $17.00 - $18.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Employee discount
- Paid time off
- Paid training

Experience level:

- 4 years

Restaurant type:

- Fast casual restaurant

Shift:

- 8 hour shift
- Evening shift
- Night shift

Weekly day range:

- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Restaurant Experience: 2 years (required)
- Supervising experience: 2 years (required)

License/Certification:

- Driver's License (required)

Work Location: In person