Manager

3 days ago


Evanston, United States Elephant & Vine Full time

**Job Profile: Shift Lead**

*
Team Leads at elephant + vine are our future Assistant Coaches and Head Coaches They are tasked by managing and developing Team Members in executing outstanding products as well as delivering exceptional and hospitable customer service.
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Our Team Leads behave and work with integrity and honesty while upholding the e+v standards, policies, and procedures.*

*The Team Leader embodies and lives elephant + vine core values daily:

- They have Grit. We strive to win. We are scrappy, resourceful, determined and focused on improving daily.
- They act with Integrity. Integrity creates trust. Demonstrate truthfulness, fairness, humility, and respect.
- They show their Spirit. Be passionate about serving craveable food, delivering it with a smile and genuine hospitality.
- They think Purposefully. Our actions, decisions and resolutions positively impact our team, the customer, the community, the planet and our business.
- They are Real. Honest. Authentic. You.

*
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Essential Functions
- Manage, empower, and motivate Team Members; this includes assigning daily tasks and functions, and validating through positive feedback as well as providing them in-the-moment coaching and training.
- Team Lead will work as opener, mid, or closer and follow proper procedures for each role.
- Follow all labor laws dictated by local and regional government.
- Adequately resolve customer complaints/issues with pose and a sense of calm.
- Manage the line ensuring e+v procedures are followed; work line as needed.
- Follow proper daily cash handling procedures including counting and paring cash tills as well as researching cash variances.
- Assist in the control of cost of goods and labor; resolve any variances and inventories that may occur.
- Strong communication skills, both written and verbal. Strong organizational skills and the ability to multitask; must be a strong team-player.
- Provide effective and open communication on goals, procedures, and policies during team meetings while also recognizing positive contributions.
- Ensure all processes, policies and procedures are followed consistently
- Work with the Head Coach in creating plans to continuously improve the business in the areas of People, Customers, Sales, and Profits.
- Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing exceptional customer service.
- Have a flexible schedule and be able to adjust based on business demands.

*

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Education and Experience
- Educational requirements: High School degree or GED
- Minimum of 1 year supervisory experience in a restaurant/retail environment or commensurate experience.
- Manager Servsafe Certification and all safety certifications mandated by local and regional entities.

*

**Job Types**: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 1 year

Restaurant type:

- Fast casual restaurant
- Quick service & fast food restaurant

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Restaurant management: 1 year (required)

License/Certification:

- Manager
- Food Handler Certification (required)

Work Location: In person


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