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General Manager

3 months ago

Evanston, United States Big City Optical Full time

Do you enjoy managing operations and ensuring everything runs smoothly? Bring your management skills and join the Big City Optical team today in this General Manager job at our **Evanston/Chicago location**.

As the General Manager, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store**.**

When you join Big City Optical, you become part of a collaborative team in a relaxed atmosphere that shares your passion for providing care with a personal touch to the members of our community.

Benefits Include:

- Paid Time Off
- Medical, Dental, & Vision Insurance
- 401K Plan with **10% Matching**
- Employee Discounts
- _ Free_ Annual Exam

**Responsibilities**:** General Manager Job Responsibilities**
- Recruit, train, and supervise retail staff.
- Set sales targets and motivate staff to meet those goals.
- Lead staff meetings to ensure all associates stay informed.
- Manage store budgets and maintain financial records.
- Oversee stock levels and order new items when required.
- Address customer complaints and issues in a professional, timely manner
- Handle staff conflicts, complaints, and problems
- Collaborate with marketing to prepare various promotional materials and in-store displays.
- Ensure compliance with various health and safety regulations.
- Collaborate with the executive team and company headquarters to ensure store location lives up to standards.

**Required Skills and Qualifications**:** General Manager Job Qualifications**
- AA or BA/BS preferred.
- 1-3 years previous optical experience preferred.
- 1-2 years previous supervisory experience preferred.
- Strong communication skills (verbal and written), including strong interpersonal skills.
- Computer skills with CRM software, Order Processing programs, and Microsoft Office/Outlook
- Quantitative and analytical knowledge to properly manage cash and financial records.
- Understanding of basic business management functions