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Guest Services

2 months ago

Houston, United States IPIC Theaters, LLC Full time

**Guest Services**

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

**Responsibilities**:

- Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
- Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
- Use reservation system and seating chart according to IPIC policies.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Build a relationship that makes guests want to return.
- Use hospitable farewell techniques to say goodbye/thank you to every guest.
- Secure payments and process through the POS in a timely manner.
- If asked by Management, act as a peer mentor for new team member members.

**Requirements**:
**Experience & Qualifications**:

- Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
- Previous point of sale system experience is recommended.
- Ability to work collaboratively in a fast-paced work environment.
- Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
- Ability to work a variable schedule, including weekends, and shifts from morning through late night.
- Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.

**Team Member Incentives**:

- Flexible Scheduling
- Free Telemedicine
- Dental and Vision
- Free Movie Tickets
- Food & Beverage Discounts at all locations
- Discounts through Life Mart and Tickets At Work
- Career growth potential - advancement opportunities
- Team Member Recognition Programs - earn rewards
- Movie Screenings

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