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Customer Service Representative

3 months ago

Verona, United States American Family Insurance Full time

**Customer Service Representative**

**Join Our Dynamic Team**

**About Us**: Are you ready to embark on a career that allows you to make a meaningful impact on people's lives every day? The Scanlon Agency, LLC with American Family Insurance, is seeking a passionate and customer-focused individual to join our team as a Customer Service Representative.

**Key Responsibilities**: As a Customer Service Representative, you'll be the friendly face of our agency. Your responsibilities will include answering phones, billing inquiries, and payments, coordinating prospecting activities, cross-selling, and setting personalized insurance reviews. You'll also handle tasks such as entering leads, claims follow-up, and other tasks as needed to support the agent.

**What We Offer**:

- **Competitive Compensation**: Enjoy a competitive starting salary from $40K/year, with the potential for additional bonuses and commissions.
- **Paid Time Off**: Take advantage of paid time off and paid holidays to recharge and maintain a healthy work-life balance.
- **401K**: 401K with a match after 6 months of employment

**Qualifications**:

- **Education**: High school diploma or equivalent.
- **Experience**: Two years of customer service experience is preferred, but we **value individuals with a positive attitude and a commitment to exceptional service**.
- **Preferred**: Possession of Property and Casualty insurance licensing (required before starting employment). If you’re not currently licensed, you must be willing to obtain your license. The cost of obtaining the license is reimbursed by the agency.

**Why Join Us**: At The Scanlon Agency, LLC, we believe in the power of diversity and inclusion. Your unique ideas and experiences matter to us, and we are committed to fostering a culture that encourages innovation. As a valued member of our team, you'll contribute to a positive and empowering environment that inspires, protects, and restores our customers' dreams in ways they never imagined.
- Note: The Customer Service Representative is a staff member of the agency and not an employee of American Family Insurance._

Pay: $40,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off

Shift:

- Day shift
- No nights

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

Work Location: In person