Operations Coordinator
2 weeks ago
McNelly Services Inc., a leading provider of commercial snow and ice management solutions in the greater metropolitan area, is currently seeking a dedicated Operations Manager to join our team. At McNelly, we prioritize our employees and foster an employee-first culture. This position offers a pivotal role in driving client satisfaction and operational efficiency.
**Responsibilities and Duties**:
- Enforce, develop, and implement safety programs/policies to safeguard staff well-being
- Supervise seasonal staff to fulfill contracts and surpass customer expectations
- Commitment to working extended hours, as necessary, throughout the season (October-April)
- Create operational strategies for the department, including snow clearing, salting, and walk route planning
- Procure equipment, labor, subcontractors, and salt based on projected growth
- Develop and oversee pre, post, and in-season operational and property inspection plans for the Seasonal Winter division
- Efficiently manage the operations platform
- Ensure prompt resolution of customer requests/concerns to achieve 100% satisfaction
- Proactively manage staffing and equipment requirements for each weather event, adapting as necessary to provide optimal customer experience
- Propose innovative ideas to enhance the division
- Reports to the Director of the Snow and Ice Management Division
**Qualifications and Skills**:
- 3-5 years of experience in operations and management
- Experience in snow and ice management required
- Self-motivated with strong teamwork skills
- Proficient in Microsoft Office
- Excellent communication and organizational skills.
- Ability to oversee multiple crews and tasks concurrently.
- Adaptability to changing conditions, coordinating effectively with frontline workers
- Willingness to work long hours during winter weather storm management operations
- Bilingual Spanish a plus
- Valid driver’s license and clean driving record is required
**Benefits**:
- Company iPhone that can be used for personal use
- Company laptop
- Uniform Apparel
- Incentives and Performance Bonuses
- Immediate Holiday Pay
**Full Time Employee Benefits After 90 days of employment
- Employer administered and partially funded, including dependents, Health Insurance
- Employer administered Dental
- Employer administered Vision
- Employer paid Life Insurance
- Employer paid Long Term disability
- Employer matched 401K
- Potential Profit-Sharing opportunities
- PTO
Pay: $60,000.00 - $80,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you able to work extended hours, as necessary, throughout the winter season (October-April)?
**Experience**:
- Operations: 1 year (required)
- Snow and Ice Management: 1 year (required)
- Customer service: 1 year (required)
License/Certification:
- driver’s license and clean driving record (required)
Work Location: In person
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