IT Help Desk
4 weeks ago
We are looking for someone with
- ServiceNow Ticketing experience
- Work in a break/fix environment
- Strong soft skills, and in person IT support experience
- Prior role with PC imaging experience, Auto pilot is the current tool being used
- Ability to work onsite full time
**Duties**:
- Assist with the setup and configuration of hardware, software, and peripherals
- Log all support requests and resolutions in the ticketing system (ServiceNow or Remedy)
- Collaborate with other IT teams to escalate and resolve complex issues
- Ensure timely resolution of technical problems to minimize downtime and maximize user productivity
- Provide excellent customer service by effectively communicating technical solutions to non-technical users
Qualifications:
- Associate's degree in computer related field or equivalent training required
- 2-4 years experience required
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Basic ability to work independently and manage one’s time
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Pay: $25.00 - $29.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
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