Executive Housekeeper

2 weeks ago

Santa Ana, United States Holiday Inn Express and Suites Full time

**JOB DESCRIPTION**

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, communication with the Assistant and General Manager, as well as other departments, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

**RESPONSIBILITIES AND DUTIES**
- Hire, train, and manage the work and evaluate the performance of the housekeeping team members.
- Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order.
- Coordinate cleaning and maintenance schedules according to guest needs, in coordination with the front desk and maintenance personnel
- Train and coach housekeeping staff in specific cleaning and room placement job tasks and in the completion of daily schedules. Conducts new employee training.
- Manage the labor costs within budget standards and staffing guidelines for rooms sold.
- Follow facility safety and security guidelines, ensure key control, emergency response, safe chemical handling, and proper chemical usage by housekeeping team members.
- Manage supply inventory and monitor storage area keeping it clean and well organized.
- Ensure safe chemical handling and proper chemical usage procedures according to MSDS.
- Develop work schedules and coordinates staff work assignments in conjunction with facility staffing guidelines and hotel occupancy forecast.
- Conduct regular tours of work areas, reviewing housekeeping efforts of staff and checking productivity and the completion of assignments and work orders.
- Ensure that the facility complies with brand quality performance standards.
- Maintain effective guest relationships.
- Ensure staff compliance with uniforms, name tags, and grooming standards.
- Assist in cleaning guest rooms.
- Oversee Breakfast
- Develop a deep cleaning program.
- Door cleaning
- Monitor utilities and electricity to ensure we are controlling lights, AC, etc.
- Inspect all rooms properly prior to sales.

**QUALIFICATIONS**
- High school diploma or GED
- Experience in a hotel or a related field preferred but not required.
- Ability to communicate effectively both orally and in writing.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Ability to plan and manage supplies, equipment, and temporary help needs.

**PHYSICAL REQUIREMENTS**
- This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, squatting, stretching, and pushing for extended periods of time.
- You may be required to work over 40 hours per week depending on the department’s staffing requirements.
- This position will require little to no travel outside the property and surrounding areas.

Pay: $20.00 - $22.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English and Spanish (required)

Work Location: In person

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