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Help Desk Analyst Ii
2 months ago
Summary: Provides second-level technical support to customers. Resolves complex technical issues.
- Essential Duties and Responsibilities:
- Troubleshoot and resolve complex technical issues.
- Work with customers to gather information and identify the root cause of problems.
- Develop and implement solutions to technical problems.
- Train and mentor Tier I technicians.
- Stay up-to-date on the latest technologies.
- Provide remote support via remote session to resolve Issues.
- All other duties as assigned.
- level research and resolution of issues.
- Participate in on call rotation for afterhours support.
- Qualifications:
- Associate's degree in computer science or a related field, preferred Bachelor's degree in computer science or a related field.
- 3-5 years of experience in technical support.
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
- Experience with a variety of hardware and software platforms.
- Advanced knowledge of Windows 10 & 11 Operating Systems
- Advanced Knowledge of PC Hardware Components and Peripherals
- Demonstrate ability to research, diagnose and resolve advanced PC / Software Issues.
- Ability to multi-Multitask.
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
**Experience**:
- Help desk: 3 years (required)
Work Location: In person
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