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GCSS-Army Tier-O Help Desk/DoDAAC Portability Operations
3 months ago
CALIBRE, an employee-owned management consulting and information technology solutions company, is seeking a Senior Logistics Analyst to support GCSS-Army use, DoDAAC Portability, and Tier 0 Help Desk operations. This role is crucial for providing comprehensive support and training to CJTF-OIR units within the GCSS-Army solution framework.
Position Overview:
The Senior Logistics Analyst will support Unit/Staff with GCSS-Army usage, DoDAAC Portability, and Tier 0 Help Desk operations. Responsibilities include answering immediate questions, demonstrating hands-on usage, and reinforcing training. The analyst will assist CJTF-OIR units deploying/redeploying, participate in planning meetings, monitor and report on data cleansing efforts, and track tasks/issues to sustain the solution.
Key Responsibilities:
- Provide initial GCSS-Army Help Desk Support focused on functionality and troubleshooting across all business areas (Property Book, Unit Supply, Plant Maintenance, Finance, etc.).
- Supply weekly and monthly reports for help desk operations, including the number of tickets, training provided, open/resolved issues, and any identifiable trends and lessons learned.
- Assist and support CJTF-OIR units deploying/redeploying within the GCSS-Army solution.
- Participate in planning meetings and monitor/report the status of Data Cleansing efforts.
- Address unit-specific questions and issues related to data cleansing and sustainment tasks.
- Focus on data analytics, data cleansing, presentation development (slides/charts), and over-the-shoulder training.
- Support the sustainment and development of the Sustainment Readiness Tool (SRT) with data analysis, quality control checks, and quality assurance measures.
- Provide updates on help desk operations, including actions such as ticket creation, follow-up actions, and status reports.
- Submit weekly Help Desk and DoDAAC Portability Reports.
- Provide equipment status reports, such as Q53 Equipment Status Report and Force Protection Equipment Status Report, to the CJLOC Chief.
- Active DoD security clearance at the Secret level is required.
- 5-7 years of experience with Army logistics and financial management systems.
- Pre-existing knowledge of Army logistics data and systems, including tools under AESIP, LDAC, GCSS-Army, GFEBS, and other DoD equipment management systems.
- Experience managing unique force structure reporting processes for specific tactical requirements.
- Understanding of deployed Army structures and familiarity with Army logistics and readiness policies and procedures.
- Five years of expertise with Microsoft Office Products - including Microsoft Word, Excel, PowerPoint, with skills in Pivot tables, VLOOKUP, data mapping, and report generation.
- In-depth knowledge of GCSS-Army and its functionalities.
- Strong understanding of DoDAAC Portability and its applications.
- Experience with data analytics, data cleansing, and training within a military logistics context.
- Proficiency in creating and presenting reports and training materials.
- Ability to participate effectively in planning meetings and coordinate with various stakeholders.
- Strong problem-solving skills and attention to detail.
- Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
- Bachelor’s degree in a related field (other education, commensurate experience, and demonstrated ability may be substituted).
Preferred Qualifications:
- Certification or extensive training in the required areas for GCSS-Army system access.
- Demonstrated ability to work independently and under pressure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
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