GCSS-Army Tier-O Help Desk/DoDAAC Portability Operations

3 months ago


Camp, United States CALIBRE Full time

CALIBRE, an employee-owned management consulting and information technology solutions company, is seeking a Senior Logistics Analyst to support GCSS-Army use, DoDAAC Portability, and Tier 0 Help Desk operations. This role is crucial for providing comprehensive support and training to CJTF-OIR units within the GCSS-Army solution framework.

Position Overview:
The Senior Logistics Analyst will support Unit/Staff with GCSS-Army usage, DoDAAC Portability, and Tier 0 Help Desk operations. Responsibilities include answering immediate questions, demonstrating hands-on usage, and reinforcing training. The analyst will assist CJTF-OIR units deploying/redeploying, participate in planning meetings, monitor and report on data cleansing efforts, and track tasks/issues to sustain the solution.

Key Responsibilities:

  • Provide initial GCSS-Army Help Desk Support focused on functionality and troubleshooting across all business areas (Property Book, Unit Supply, Plant Maintenance, Finance, etc.).
  • Supply weekly and monthly reports for help desk operations, including the number of tickets, training provided, open/resolved issues, and any identifiable trends and lessons learned.
  • Assist and support CJTF-OIR units deploying/redeploying within the GCSS-Army solution.
  • Participate in planning meetings and monitor/report the status of Data Cleansing efforts.
  • Address unit-specific questions and issues related to data cleansing and sustainment tasks.
  • Focus on data analytics, data cleansing, presentation development (slides/charts), and over-the-shoulder training.
  • Support the sustainment and development of the Sustainment Readiness Tool (SRT) with data analysis, quality control checks, and quality assurance measures.
  • Provide updates on help desk operations, including actions such as ticket creation, follow-up actions, and status reports.
  • Submit weekly Help Desk and DoDAAC Portability Reports.
  • Provide equipment status reports, such as Q53 Equipment Status Report and Force Protection Equipment Status Report, to the CJLOC Chief.
Required Skills
  • Active DoD security clearance at the Secret level is required.
  • 5-7 years of experience with Army logistics and financial management systems.
  • Pre-existing knowledge of Army logistics data and systems, including tools under AESIP, LDAC, GCSS-Army, GFEBS, and other DoD equipment management systems.
  • Experience managing unique force structure reporting processes for specific tactical requirements.
  • Understanding of deployed Army structures and familiarity with Army logistics and readiness policies and procedures.
  • Five years of expertise with Microsoft Office Products - including Microsoft Word, Excel, PowerPoint, with skills in Pivot tables, VLOOKUP, data mapping, and report generation.
  • In-depth knowledge of GCSS-Army and its functionalities.
  • Strong understanding of DoDAAC Portability and its applications.
  • Experience with data analytics, data cleansing, and training within a military logistics context.
  • Proficiency in creating and presenting reports and training materials.
  • Ability to participate effectively in planning meetings and coordinate with various stakeholders.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
required Experience
  • Bachelor’s degree in a related field (other education, commensurate experience, and demonstrated ability may be substituted).

Preferred Qualifications:

  • Certification or extensive training in the required areas for GCSS-Army system access.
  • Demonstrated ability to work independently and under pressure in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.

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