Regional Director Partner Services, North America
2 weeks ago
**Regional Director Partner Services, North America**
**Our Company**
When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
- **_Think customer first. _**We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
- **_O_**_wn it. _**We deliver on our promises, make informed decisions and prioritize to get the important things done today.
- **_Learn forever. _**We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures**_._**:
- **_Succeed together. _**We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
- **_Do the right thing. _**We get the right results the right way. For each other, our communities and the world around us.
**Profile **Regional Director Partner Services, NORAM**
We are looking for a Regional Director to lead Partner Services across US and Canada. You will be responsible for leading a team of over 170 employees across a distributed environment to deliver on business growth and performance with our accommodation partners. Excellence in partner and employee engagement are key focus areas for this position. This position reports to the Managing Director of the Americas.
This is a US-based role and can be located in any of the US based offices.
**Key Responsibilities**
- Optimize the business, support further development and significantly increase market share within the region
- Represent the region in the North America leadership team. Effectively execute and operationalize commercial and operating strategies, goals and action plans that optimize growth and profitability
- Act as the regional representative of the company with media and other external stakeholders working in a matrixed environment in close cooperation with our supporting functions like Public Affairs, Legal & Compliance, Public Relations, Risk & Security
- Develop ‘win-win’, long-term relationships with external business partners
- Provide relevant priorities and influence regional product offerings to deliver relevant solutions for our partners
- Operate successfully at all levels within a variety of organizations and cultures across the region. This includes hotels, hotel chains and other accommodations
- Further develop a high performance and team-oriented culture;. Motivate and leverage existing and new team members to continually up-level their results, and expectations, and stretch for increasingly higher levels of impact across all core operational metrics.
- Develop local talent and build a pipeline of future leaders for the organization
**IDEAL EXPERIENCE & SKILLS**:
- 10+ years relevant work experience of which at least 8 years in a leadership position, hospitality or travel experience is a plus
- Ability to envision, articulate, and execute a compelling future for the business
- Demonstrated success growing new areas and effectively performance managing existing areas
- Ability to turn global strategy into local execution plans required for success
- Strong drive to succeed through the best product and service offering for customers
- Strong analytical skills and ability to turn data into action
- Capacity to work well under pressure, flexibly adapting and responding to changing situations
- Experience influencing and communicating effectively with internal and external stakeholders in an ever-changing, rapid-growth environment with tight deadlines.
- Strong leadership skills, able to lead a unified team with shared vision, shared goals, and with an overwhelming desire to make your team succeed and continuously develop
- Proven ability to identify, motivate and develop talent
- Bachelor’s Degree in Business Administration, or a related area; Master’s degree preferred
- Availability to travel 30-50% of the time
**CRITICAL LEADERSHIP CAPABILITIES**:
**Building and Leading People**
- Delegates authority and accountability to the team to deliver on a strategic objective and passes leadership responsibilities down through the organization, ensuring alignment with the overall strategy and/or direction
- Gives the team broader visibility inside the organization, including publicly recognizing its accomplishments and helps others recognize that they can do more than they think is possible and develops the capabilities of under-represented team members
- Makes a thoughtful, balanced assessment of the strengths and gaps within the team and strengthens the team by adding members to address experience or capability gaps
- Acts on opportunities to increase the diversity of talent in the team
- Develops the whole team to maximize overall team effectiveness (e.g. team-building exercises)
**Driving Results**
- Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Effect
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