Manager, Global Events

2 months ago

Los Angeles, United States Twilio Full time

**See yourself at Twilio**

Join the team as our next Event Manager, Global Events.

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

**About the job**

As a Manager on the Global Events team, you will play a pivotal role in the creation of event websites, registration management, and onsite execution of both innovative large scale and intimate high touch internal and customer events for Twilio. When bandwidth allows, this role will also support in overall program logistics planning. This dynamic position requires a strategic thinker with a creative edge, exceptional organizational skills, and a passion for delivering outstanding event experiences. We are looking for a creative and hands-on leader who thrives in a dynamic and fast paced environment. This role will lead Event Technology for all Internal Events such as Sales Kickoff, Sales Club, and VOX Summit as well as our high touch Customer Events including CABs, Exec Connect, and Analyst Summit. They will also provide support for our SIGNAL User Conference.

**Responsibilities**

In this role, you'll:

- Manage event technology, including website creation through Swoogo, registration management from start to finish, and onsite execution.
- Project manage marketing site/registration builds
- Survey creation
- Attendee communications
- Badging and other onsite needs
- Managing applicable vendor relationships
- Hotel room block management support, including documentation, communication with hotel leads, reservation management/rooming list management.
- Employee registration support for SIGNAL programs
- Support Internal Events Center management
- Serve as registration & event technology workstream lead, leading status meetings, pre-program walkthroughs, and program debriefs.
- Manage applicable budgets, ensuring cost-effectiveness and ROI.
- Support post-event analysis to measure the success of each event against predetermined goals.
- Create and maintain applicable timelines, ensuring that all tasks and deadlines are tracked and met.
- Support the day-to-day management of event operations and partnerships that support employee touchpoint goals and event initiatives. Step in to fill holes where needed in an ever-changing event landscape.
- Think outside the box and push team members to bring innovative ideas and solutions to the greater team to keep our events dynamic and engaging.
- Collaborate with key stakeholders and cross-functional teams to understand their needs and incorporate them into event planning.
- Streamline our planning so we can focus on delivering innovative and engaging event experiences to Twilions. Recommend areas we can automate or improve processes and work cross functionally to ensure program priorities are being met.
- Spend the time to deeply understand our employees and solve problems from their perspective. Treat internal supporting organizations and workstreams as internal customers to ensure their needs are met and that the Internal Events Team maintains a strong internal reputation as being a best-in-class event team to support and partner with.
- Support overall Global Event Team initiatives.

**Qualifications**

**Required**:

- 3+ years experience in event technology, registration management, or a related field.
- Hotel room block management experience
- Familiarity with event technologies
- Excellent influencing, problem-solving, and consensus-building skills
- Superior organizational, project management, and communication skills
- Demonstrate attention to detail and proven ability to manage multiple competing priorities simultaneously
- Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
- Create a sense of urgency where needed to stay on track with important milestones and deliverables in a fast paced, dynamic environment
- Ability to work independently as well as part of a team, build strong relationships and interface effectively with all levels of management and teams across multiple departments

**Desired**:

- Swoogo knowledge/familiarity and/or exposure to other registration platforms
- Experience using Airtable, SalesForce, Tableau, Google Suite, and Slack.

**Location**

This role will be remote_ _but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

**Travel**

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous t

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