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Director, Business Intelligence

4 months ago

Shelton, United States Sperry Rail Inc. Full time

**Position Summary**:
The Director of Business Intelligence at Sperry Rail will oversee the development, implementation, and management of data-driven insights and reporting processes. This role involves managing standard and ad-hoc reporting, setting up and maintaining customer portals, integrating financial reporting with our X3 ERP system, and conducting logistic reporting for our dispersed field service workforce. Additionally, the Director will be responsible for assessing resources in talent and tools to scale the BI function for future growth.

**Core Responsibilities**:

- **Reporting and Analysis**:

- Develop, implement, and maintain standard and ad-hoc reports to support critical business functions and decision-making.
- Design and deliver insightful dashboards and visualizations to stakeholders, ensuring data accuracy and integrity.
- Focus on operational metrics, including track testing locations, testing dates, technologies used, detected defects, and their locations and types.
- Support multiple levels of decision-making, from contract proposals and negotiations to P&L analysis at customer and department levels.
- **Customer Portal Management**:

- Lead the set-up, enhancement, and maintenance of customer portals for real-time data access and reporting.
- Ensure portals are user-friendly, secure, and provide necessary functionalities to meet customer needs.
- Collaborate with IT and customer service teams to improve portal features based on feedback.
- **Financial Reporting**:

- Configure and automate data pulls from the X3 ERP system for comprehensive financial reporting.
- Develop financial models and reports to support budgeting, forecasting, and financial analysis.
- Integrate financial metrics with operational dimensions (e.g., EBITDA per mile) and ensure accurate financial recording linked to customers and test units.
- **Logistic and Operational Reporting**:

- Create and maintain logistic reports for managing a dispersed field service workforce.
- Analyze logistics data to optimize field operations, reduce costs, and improve service delivery.
- Collaborate with operations and logistics teams to implement data-driven operational improvements.
- **Development and Maintenance of Business Utilities**:

- Oversee the development and maintenance of core business utilities, including proprietary billing and CRM systems, time clock punch simulators, and multiple customer web portals.
- Ensure these utilities are reliable, efficient, and support business operations effectively.
- Manage integration components with systems like ADP for seamless operation.
- **Data Management and Governance**:

- Establish and enforce data governance policies and procedures to ensure data quality and compliance.
- Manage data warehousing and ensure efficient data storage and retrieval processes.
- Stay current with industry trends and technologies to continuously improve BI capabilities.
- **Team Leadership and Development**:

- Lead and mentor a team of business intelligence analysts, developers, and data professionals.
- Foster a collaborative and innovative team environment.
- Develop and manage the BI department’s budget and resources.
- **Resource Assessment and Strategic Planning**:

- Conduct ongoing assessment of resources in both talent and tools to scale the BI function for future growth.
- Identify and implement new BI tools and technologies to enhance reporting capabilities.
- Ensure the BI team is equipped with the necessary skills and resources to meet evolving business needs.
- **Nontraditional BI Responsibilities**:

- Manage the development and maintenance of proprietary business utilities, including customer billing and CRM systems.
- Oversee the creation and support of operational support tools for the Analysis, Service Integrity, and Equipment Maintenance teams.

**Qualifications - Must Haves**:

- Bachelor’s degree in Business, Finance, Information Technology, or a related field.
- Minimum of 7-10 years of experience in business intelligence, data analysis, or a related role.
- Proficiency with BI tools such as SSRS, Tableau, Power BI, or similar.
- Strong knowledge of ERP systems and experience with data integration.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
- Experience with customer portal development and maintenance is a plus.
- Demonstrated ability to lead and develop high-performing teams.

**Qualifications - Desirable**:

- Master’s degree in related field (desirable)
- Specific experience in X3 ERP (desirable)

**Why Sperry**:

- Competitive salary.
- Generous paid time off.
- Hybrid working flexibility for specific positions.
- Full complement of health and welfare benefits.
- Truly meaningful and engaging work, compelling and intrinsically motivating.
- Immediate contribution to a developing Quality infrastructure and cult