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Product Specialist Vi
4 months ago
**Ark Solutions Inc** is looking for **Product Specialist VI****
**Position: Product Specialist VI**
**Location: REMOTE**
**Duration: 12 Months and possibility of extension**
**Description**:
The Product Specialist (PS) is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.
- The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use.
- The Product Specialist requires significant to expert experience and skills in the product supported.
- The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., Client/UX, NT, MVS, etc.) on which the product is implemented.
- If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer.
- The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product.
- Make sound recommendations on functional and technical improvements to the product.
- Analyze the functional and technical impact of product planning decisions.
- Develop appropriate functional and usability standards for products.
- Track and document expected volume and type of use of the product.
- Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
- Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
- Perform impact analyses on production fixes and enhancements to establish priorities.
- Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
- Provide effective on-site product support as needed.
- Accurately sets severity of identified defects.
- Provide input to training and / or documentation materials regarding latest technical and functional design changes.
- Document all work for future reference
